Apprentice Administrator

3t; Grimsby; On-site; GBP 17,000 - 26,000; Full time

Benefits offered by this job

33 days holiday

HSF Health Plan

Cycle to Work Scheme

Lunch subsidy

Pension contributions

Job summary

3t Training Services is seeking an administration apprentice in Grimsby, working a 40-hour week from Monday to Friday. This role assists with certification administration, data entry and client communications, learning under the guidance of the Customer Process Manager.

Completion of the apprenticeship may lead to a permanent contract based on performance and business needs. Applicants must already have the unrestricted right to work in the UK, as visa support is not provided.

Qualifications

• Excellent communication across written and verbal channels.
• Positive attitude and customer-service mindset.
• Ability to prioritise tasks and manage competing demands.
• Capable of working independently and as part of a team.
• Proficiency with Microsoft Office and accurate typing.

Responsibilities

• Chase providers for learner certification by phone and email.
• Upload certification to internal and external systems and portals.
• Update internal systems and client portals.
• Deal with client emails and queries.
• Manage incoming and outgoing post.
• Update client spreadsheets and reports.
• Report on outstanding certification issues.
• Ensure compliance with internal processes.
• Assist with general admin tasks such as scanning, filing, printing, data input, and data extraction.
• Keep systems up to date per procedures.
• Take on additional duties as requested by the Customer Process Manager.

Skills

Strong communication

Attention to detail

Teamwork

Microsoft Office

Typing skills

Tools

Microsoft Office

Job description

Applicants must already have the unrestricted right to work in the UK. We are unable to provide visa support for this role.

3t is currently looking to recruit an Apprentice Administrator in Grimsby, England.

Salary and Benefits Package £16,640.00 - £26,436.80 per annum

• Holiday entitlement of 33 days (including mandatory days off to cover Christmas and New Year)
• HSF Health Plan and Perkbox Cycle to Work Scheme
• Subsidised lunches from our onsite canteen
• Pension contributions 5% (Employee) & 3% (Employer)

This role is contracted at 40 hours per week. The standard working hours will be 8 hours per day, Monday to Friday.

Successful completion of the apprenticeship does not guarantee permanent employment. A permanent contract may be offered subject to satisfactory performance, successful completion of the apprenticeship, and business requirements.

The Opportunity

3t Training Services are seeking to appoint an administration apprentice working out of Orsted's East Coast Hub facility in Grimsby. The successful candidate will be well organised and self-motivated with a willingness to learn and support the training operations at East Coast Hub under the support and guidance of 3t training services administration function. All training will be provided in collaboration with a local college or training provider and supported by 3t.

About 3t

3t is a leading provider of training services and learning technology solutions. With Training, Technology and Transformation at the core of its offering, 3t delivers safety-critical training across energy, renewables, power, marine, construction, gas, electric and water sectors. The company trains more than 200,000 delegates per year and is the number one provider of training to the UK Energy Sector and the Global Offshore Wind market. Its drilling and well control simulation business is the world leader in its field. With offices and training centres across the UK, the Americas and the Middle East, the 3t team is represented by 17 nationalities and present in 60 countries worldwide.

Key Responsibilities

• Chase providers for learner certification by phone and email
• Upload certification to both internal and external systems and portals
• Update internal systems and portals
• Deal with client emails and queries
• Manage incoming and outgoing post
• Update client spreadsheets and reports
• Report on outstanding certification issues
• Ensure that all internal and external processes are followed
• Assist with general administration tasks such as scanning, filing, printing, data input, data extraction
• Ensure that internal systems are kept up to date in accordance with procedures
• Undertake additional duties as requested by the Customer Process Manager

Person Specification

• At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do.
• The successful candidate will have: Strong communication skills in all forms including written, oral, email, telephone, and presentation
• A positive attitude to dealing with people
• Capable of hands-on problem-solving, with ability to generate ideas and solutions
• Ability to use own initiative and pay close attention to detail
• Ability to cope with competing demands and to prioritise tasks
• Capable of working independently, and having responsibility as an individual, as well as being able to integrate and operate as part of a team.
• Microsoft Office and typing skills
• Strong organisational and time management skills