Apprentice Administration Assistant

Bradford Teaching Hospitals NHS Foundation Trust; Bradford; On-site; GBP 13,000 - 18,000; Full time

Job summary

Bradford Teaching Hospitals NHS Foundation Trust is offering an apprenticeship in administration within the Radiology & Imaging admin team. The role supports telephone queries, referrals, letters, interpreters, and appointment management while training toward Diploma Level 2 Administration Assistant.

Apprentices are paid at the apprentice rate for the first year and then receive age-related NMW thereafter for the fixed-term contract.

Qualifications

• Keyboard and computer literacy skills.
• Good written and verbal communication skills.
• Good interpersonal skills.
• Understanding of Information Governance and Confidentiality.
• Willingness to undertake training to meet post development.

Responsibilities

• Receive patients, visitors and NHS staff into the department and direct them to waiting areas.
• Answer calls and deal with queries or enquiries from staff and the public.
• Schedule patient appointments and handle cancellations.
• Register referral data onto electronic systems accurately and timely.
• Assist with post and distribution; participate in admin team meetings.
• Provide admin cover for other sections as required.

Skills

Keyboard skills

Written communication

Verbal communication

Interpersonal skills

Education

GCSE level or equivalent

Job description

Employer Bradford Teaching Hospitals NHS Foundation Trust Employer type NHS Site Bradford Royal Infirmary Town Bradford Salary £15,600 per annum (pro rata) Salary period Yearly Closing 03/09/2026 23:59

Job overview

Shortlisting to take place: 04.09.26

Interviews to commence: 11.09.26

Due to current Home Office Guidelines, Bradford Teaching Hospitals NHS Foundation Trust is unable to provide sponsorship for this role.

The Radiology & Imaging admin team work within the trust across 3 sites - BRI (Including Maternity and Medical Physics receptions), St Luke's Hospital and Eccleshill CDC.

The job holder will provide telephone and administrative support across the service. This includes dealing with telephone queries, post, printing referrals and appointment letters, arranging interpreters, cancelling or rescheduling appointments and updating patient information on the Trust’s Electronic Patient Record system and Radiology system.

Main duties of the job

The Apprentice will be undertaking a training programme within the Bradford Teaching Hospitals NHS Foundation Trust. Training will be delivered through education sessions and time spent completing administration duties under supervision to complete the required qualification. The Apprentice will commit to undertake the training and educations required for the role, and successfully complete all components of the training programme within the contract period. This will include completion of Diploma Level 2 Administration Assistant.

Working under supervision; The Apprentice will carry out a variety of Administration & Clerical work in a Clinical or Non-Clinical area, with the possibility of some direct (supervised) or indirect patient contact, depending on allocated area of work. Dealing with telephone calls, e-mails and face to face contact with Trust Staff and members of the public, ensuring enquiries are dealt with in an efficient, polite and courteous manner.

Working for our organisation

New to the NHS: If you are joining the NHS for the first time, you will be paid at the Apprentice Rate, which is currently £8.00 per hour for the first year of your apprenticeship. After the first year, you will be paid the age-related National Minimum Wage for the remainder of your fixed-term contract.

Existing NHS Employees: If you already have NHS experience, your pay will be determined in accordance with Annex 21 of the Agenda for Change Terms and Conditions. This means you will receive a percentage of the relevant pay band for the role, reflective of your current qualifications and experience.

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We are one team

We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Detailed job description and main responsibilities

• Receive patients, visitors and other NHS staff into the department, directing to the appropriate waiting areas and assisting with any enquiries or concerns as appropriate.
• Answer telephone calls and deal with or appropriately field any queries or enquiries.
• Schedule patient appointments and handling cancellations.
• Registering patient referral data onto an electronic patient management system, being both timely and accurate.
• Following up on any missing data from the referral patient data set.
• Attend and participate in Admin team meetings.
• Provide admin cover for other sections as required.
• Participate in the Individual Performance Review.
• Make patient appointments liaising with patients, clinician’s healthcare professionals and GP surgeries.
• Sorting and distribution of post.
• Such other duties at a comparable level of responsibility, as may normally be agreed with the job holder.

Whilst the post does not guarantee permanent employment at the end of it, successful completion of the Apprenticeship will provide the post holder with the skills and experience required to apply for future administrative positions within the NHS.

Person specification

Experience

• Keyboard and computer literacy skills

Skills

• Good written and verbal communication skills
• Good interpersonal skills

Knowledge

• Understanding of Information Governance and Confidentiality
• Be prepared to undertake any training to meet the development of the post

Qualifications

• Educated to GCSE Level or equivalent

Values

• We are one team

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.