1st Line Support Engineer

Razorblue Group; Thornaby-on-Tees; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working policy

25 days holidays + public holidays

Birthday off

Job summary

Razorblue Group in the United Kingdom is seeking a 1st Line Support Engineer to join our growing tech team. You will provide first line technical support to clients, troubleshoot faults, respond to service requests, and assist with user accounts. Occasional onsite visits may be required.

We value customer service, clear communication, and a willingness to learn. The role offers hybrid working, a base salary of £26,500 per year, and strong development opportunities within a supportive IT partner

Qualifications

• Strong communication and relationship-building skills
• Experience administering Microsoft AD, Exchange Server & Office 365
• CompTIA, relevant apprenticeship or higher education
• Degree or degree-equivalent qualifications desirable
• People-centric approach & service
• Competent with Windows desktop & application support
• Tablet and mobile device support
• Basic network troubleshooting incl. ping and trace route
• Understanding of Razorblue's business, clients and market
• Active Directory and Exchange administrative skills
• Knowledge of Microsoft Group Policy
• Understanding of Microsoft Azure AD Sync and Azure AD Connect
• Excellent conversational fluency in English

Responsibilities

• Provide 1st line technical support to clients across networks, cloud services, infrastructure and connectivity
• Troubleshoot and fix technical faults
• Respond to client queries and service requests
• Assist with user rights, passwords, accounts
• Handle basic security administration
• Diagnose issues and explain technical details clearly
• Occasional onsite visits to clients

Skills

Strong communication

Customer service

Troubleshooting

Desktop support

Networking basics

Education

CompTIA

Relevant apprenticeship or higher education

Degree or degree-equivalent

Tools

Active Directory

Exchange Server

Office 365

Azure AD Sync

Azure AD Connect

Group Policy

Job description

razorblue role:

We are currently talent-pooling for a 1st Line Support Engineerto join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:

• Provide 1st linetechnical support to clients - supporting networks, cloud services, infrastructure and connectivity




• Troubleshoot and fix technical faults and issues




• Respond to client queries and service requests




• Assist with user rights, passwords, accounts




• Handle basic security administration




• Diagnose issues and explain technical details clearly




• Occasional onsite visits to clients.

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

razorblue requirements:

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.

• Strong communication, and relationship-building skills




• Administering Microsoft Active Directory, Exchange Server & Office 365




• Comp TIA, Relevant Apprenticeship or higher education




• Degree or degree equivalent qualifications is desirable




• People centric approach & service




• Competent with Windows desktop & application support




• Tablet and mobile device support




• Basic network troubleshooting incl. ping and trace route




• An understanding of razorblue's business, clients and the market it works in




• Active Directory and Exchange administrative skills




• Knowledge of Microsoft Group Policy




• An understanding of Microsoft Azure AD Sync and Azure AD Connect




• Excellent conversational fluency in English is required to clearly explain complex technical issues

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

razorblue gives:

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our other benefits include:

• Base salary of £26,500per annum depending on skills and knowledge




• Hybrid working - After probation, split time evenly between office and home




• 25 days holidays per annum + public holidays + the ability to purchase 10 more




• Your birthday off (Obviously!)




• £2000 Referral Scheme Bonus – if you know other techies that want to join us




• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)




• Fully funded training and accreditations to expand your skillset




• Two paid charity volunteering days per year




• Discounted Broadband (Necessity)




• Life insurance




• Private Health Insurance with VitalityHealth




• Quarterly team social fund




• Cycle to Work scheme




• Gear up with the latest tech toys through our partnership with Currys




• Cruise around in an eco-friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.