Appointments Booking Officer (Hybrid/Flexible)

NHS Jobs; Gloucester; Remote; GBP 22,000 - 29,000; Full time

Benefits offered by this job

NHS pension scheme

Flexible working opportunities

Discounts and benefits

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking an Appointments Booking Officer (Band 2) to handle inbound calls, provide admin support to the Central Booking Office and manage clinic bookings. 37.5 hours per week, with a focus on accuracy, confidentiality and efficient patient service.

Training will be provided; after successful onboarding you may work within a hybrid rota. The role requires good IT skills, ability to use multiple systems and strong customer care.

Qualifications

• GCSE English and Maths required.
• NVQ level 3 in customer care or equivalent.
• Experience in a call centre environment preferred.
• Knowledge of medical terminology and NHS processes.

Responsibilities

• Answer inbound calls from patients and service users.
• Provide admin support to the Central Booking Office.
• Book and change clinic slots; send letters to patients.
• Process referrals and enter into Trakcare.
• Support Booking Specialists to maximise slot utilisation.
• Escalate issues per Trust policies.
• Train new staff on Booking Assistant role and processes.
• Use ERS, Trakcare and Excel together for tasks.

Skills

Good communication

IT skills

Organisational skills

Learn IT systems

RSA 3 keyboard

Education

GCSE English and Maths

NVQ level 3 in customer care

Tools

Trakcare

ERS

Excel

Microsoft Office

Job description

Gloucestershire Hospitals NHS Foundation Trust is seeking an Appointments Booking Officer (Band 2) to handle inbound calls, provide admin support to the Central Booking Office and manage clinic bookings. 37.5 hours per week, with a focus on accuracy, confidentiality and efficient patient service.

Training will be provided; after successful onboarding you may work within a hybrid rota. The role requires good IT skills, ability to use multiple systems and strong customer care.