Applications Support Analyst - Ringwood

Churchill Retirement Living; Southampton; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

24 days holiday + Bank Holidays

Birthday day off

Employee development opportunities

Eyecare reimbursement

Staff discounts

Job summary

Churchill Retirement Living is seeking an Applications Support Analyst to act as an inhouse system administrator for hosted applications. You will work with our IT team to resolve service desk tickets, maintain documentation, and support day‑to‑day operations across Qube, Civica CX, COINS and PeopleHR.

Based at our Ringwood Head Office, you’ll contribute to upgrade planning, UAT management, and user onboarding via the in‑house training academy.

Qualifications

• Experience supporting and advising a business to maximise system capabilities.
• Knowledge of Qube, Civica CX, COINS or PeopleHR preferred.
• Ability to create detailed documentation and maintain technical procedures.
• Experience with SaaS and third‑party applications in a commercial setting.

Responsibilities

• Resolve service desk tickets for assigned applications and document resolutions.
• Maintain and update technical documents and procedures.
• Support business with system reports and day‑to‑day operations.
• Propose maintenance and upgrade schedules for review.
• Lead system upgrade tasks including UAT management.
• Support onboarding of new application users with the training academy.
• Provide guidance to users to maximise technology efficiencies.

Skills

System administration

Problem solving

Analytical thinking

Tools

Qube

Civica CX

COINS

PeopleHR

Job description

as the 03rd Best Company to Work For in the UK and we were the first ever retirement living specialist ever to be crowned overall 'Housebuilder of the Year' by the WhatHouse? Awards.

About the role

Our new Applications Support Analyst will provide an inhouse system administrator role. Primarily for Churchill Estates Management's hosted applications which include; MRI's Qube and Civica's CX. Reporting to the Applications Support Supervisor and working alongside our wider IT team, your day-to-day responsibilities will include:

• Resolving service desk tickets relating to a range of assigned applications, documenting resolutions and actions undertaken.
• Maintaining and updating technical documents and procedures.
• Supporting the business with system reports and wider day to day system operations.
• Preparing maintenance and upgrade schedule proposals for your manager's review.
• Taking a lead with system upgrades tasks including the management of UAT.
• Working with our in-house training academy to support the onboarding of new application users.
• Providing support and advice to all application users to ensure we are making the most the of our technology efficiencies.

Based in our modern Head Office in Ringwood.

Hours - 9.00 - 5.30 Monday to Thursday and 9.00 - 5.00 on Friday.

About you

This is a great opportunity for a methodical, proactive, and analytical applications specialist who has previous experience supporting and advising a business on how to maximise their system capabilities. You'll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your own responsibilities. Knowledge of Qube, Civica CX, COINS or PeopleHR would be a distinct advantage, however; ensuring you can demonstrate experience of working with Saas and third-party applications within a commercial orientated business we would encourage you to apply. We are also looking for someone with excellent problem solving and investigation skills, who completely appreciates the importance of creating detailed documentation. Our new Applications Support Analyst will be joining a great team, at a really exciting time as we continue to invest in our technology and infrastructure across the Churchill Group.

How you'll be rewarded

• Competitive salary
• Annual holiday entitlement of 24 days + Bank Holidays
• Day off on your birthday
• Excellent Colleague benefits including:
• John Lewis vouchers - 200 to all expectant parents
• Ongoing investment into your personal development
• Colleague well-being initiatives and ambassadors
• Peer recognition programme
• Colleague referral bonus
• Access to Employee Assistance programme
• Eyecare reimbursement
• Land introduction bonus
• Charity events linked to Churchill Foundation

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Job Title

Job Title: Applications Support AnalystLocation: Ringwood, Hampshire, BH24 3SG Rewards & Benefits: Competitive salary, excellent Colleague benefits, ongoing investment into your personal development.

About us

We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we're looking for people like you.We're a family-run, privately-owned business and we're going places. We're proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing 700 people and growing all the time.We pride ourselves on building beautiful, quality, purpose-built one- and two-bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.We've won a host of awards; including being recognised by The Sunday Times