Residential Lodge Manager - Homebridge House

Churchill Estates Management; Fordingbridge; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Rent-free 2-bedroom apartment

On-site accommodation

Annual holiday entitlement 24 days + B

Life Assurance

Eye Care reimbursement

Induction programme and ongoing培训

Résumé du poste

Churchill Estates Management are offering an exciting opportunity for a Residential Lodge Manager to join our retirement development. This live-in role requires you to live on-site in the apartment provided and bring strong administration and customer service to our Owners, coordinating activities and ensuring safety and smooth day-to-day operation.

Reporting to the Area Manager, you will liaise with residents, contractors and suppliers, manage on-site maintenance, and uphold the high standard

Qualifications

• Experience in administration and customer service within a residential environment.

Responsabilités

• Organise activities and co-ordinate the development to Owners.
• Manage contractors, suppliers and on-site services.
• Complete health and safety checks and maintain security on site.
• Liaise with residents and Churchill colleagues to ensure a first-class service.

Description du poste

• Benefits: £21,000 with a rent free 2-bedroom apartment on-site, plus excellent Colleague benefits
• Hours: Monday to Friday09:00 am – 17:00 pm
• Location: Homebridge House, Salisbury Road, Fordingbridge, Hampshire, SP6 1JJ

About the role

Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as the Residential Development Manager. This 'live-in' position is a varied and interesting role that provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!

Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

Please note this role is residential so requires you to live on site

About you

Your circumstances will be such that you are able to live on-site, in the apartment provided, rent-free.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.

To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.

How you’ll be rewarded

• Remuneration includes a rent-free, 2-bedded apartment plus £21,000 per annum
• Your partner is welcome
• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• T horough induction programme and ongoing training
• Professional development and qualifications

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty

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