Application Support Analyst

Opus Recruitment Solutions; Greater Lincolnshire; On-site; GBP 42,000 - 54,000; Full time

Job summary

Opus Recruitment Solutions is recruiting on behalf of a well-established fashion and lifestyle retailer that continues to invest in technology and digital transformation. The role of Application Support & Functional Analyst focuses on Microsoft Dynamics 365 F&O, advanced warehousing, retail systems and the Power Platform.

This role blends hands-on application support with business analysis, collaborating with stakeholders to improve processes, resolve complex issues, and deliver meaningful

Qualifications

• Experience supporting Microsoft Dynamics 365 F&O and related business applications.
• Ability to translate business needs into functional requirements and test cases.
• Strong understanding of incident management and process improvement.

Responsibilities

• Providing functional support across D365 F&O and integrated business applications.
• Managing incidents, service requests, and problem resolution activities.
• Working with stakeholders to understand requirements and identify process improvements.
• Configuring and optimising system functionality to meet business needs.
• Supporting upgrades, releases, testing, and deployment activities.
• Monitoring application performance, integrations, and overall system health.
• Creating functional specifications, user stories, and test plans.
• Delivering user training and supporting adoption of new features and processes.
• Collaborating with development teams, vendors, and external partners.
• Supporting integrations across ERP, ecommerce, and third-party platforms.

Skills

D365 F&O support

Stakeholder engagement

Business analysis

Incident management

ERP integrations

Tools

Power Platform

Shopify

ERP integrations

Job description

Application Support & Functional Analyst | D365 F&O

I'm recruiting on behalf of a well-established fashion and lifestyle retailer that continues to invest heavily in its technology and digital transformation journey.

They're looking for an Application Support & Functional Analyst to help support and enhance a business-critical application landscape spanning Microsoft Dynamics 365 F&O, advanced warehousing, retail systems & Power Platform.

This opportunity would suit someone who enjoys combining hands-on application support with business analysis, working closely with stakeholders to improve processes, resolve complex issues, and deliver meaningful system enhancements.

Key Responsibilities:

• Providing functional support across D365 F&O and integrated business applications.
• Managing incidents, service requests, and problem resolution activities.
• Working with stakeholders to understand requirements and identify process improvements.
• Configuring and optimising system functionality to meet business needs.
• Supporting upgrades, releases, testing, and deployment activities.
• Monitoring application performance, integrations, and overall system health.
• Creating functional specifications, user stories, and test plans.
• Delivering user training and supporting adoption of new features and processes.
• Collaborating with development teams, vendors, and external partners.
• Supporting integrations across ERP, ecommerce, and third-party platforms.

Key Skills:

• Experience supporting Microsoft Dynamics 365 F&O.
• Strong functional knowledge across Finance, Supply Chain, Retail, or Operations.
• Experience with Shopify, Power Platform, or similar enterprise applications.
• Strong understanding of application support, incident management, and business processes.
• Experience supporting system integrations and data flows.
• Excellent troubleshooting and problem-solving skills.
• Comfortable working with both operational support and project delivery activities.
• Strong stakeholder engagement and communication skills.