Application Support Techncal Lead

Cyber Security training courses; Newcastle upon Tyne; Hybrid; GBP 48,000 - 58,000; Full time

Benefits offered by this job

Public sector pension

Hybrid/ Flexible working

Discounts on local travel and retailer

Job summary

Your new company, a large public sector organisation in the UK, is seeking an Application Support Lead to own end-to-end management of around 80 applications and 60 services across Windows, Linux/UNIX, Azure and SaaS platforms. You will deputise for the Application Support Manager and drive continuous improvement.

Responsibilities include leading incident resolution, governance, and cyber security posture enhancements, while mentoring the team and coordinating across multiple resolver groups.

Qualifications

• Strong technical background across Windows, UNIX/Linux and Azure.
• Hands-on database management with SQL Server, MySQL and MariaDB.
• Familiarity with ITIL incident, problem and change management.

Responsibilities

• Design, integrate, administer and support enterprise and SaaS applications.
• Oversee databases, DR testing and data integrity.
• Lead onboarding of new applications from hosting to live production.

Skills

Windows

UNIX/Linux

Azure

ITIL processes

Stakeholder communication

Incident management

Tools

SQL Server

MySQL

MariaDB

Job description

Your new company

A large public sector organisation is looking for an Application Support Lead on a permanent basis to act as a senior subject matter expert and technical leader within its Application Support team.

You will oversee the design, management and support of a diverse estate of around 80 applications and 60 services, spanning Windows, Linux/UNIX, Azure and SaaS platforms, from building management systems through to core teaching and learning services. You will take end-to-end ownership of these systems, set technical standards and deliver excellent operational support.

As well as hands‑on technical delivery, you will deputise for the Application Support Manager when required and manage tasks on their behalf. The role combines technical analysis, business analysis and project management.

Your new role

• Designing, integrating, administering and supporting enterprise, cloud, SaaS, hybrid and server-based applications
• Managing application databases to ensure data integrity, resilience and high availability, including regular disaster recovery testing of critical systems with reporting to the audit committee
• Leading business analysis and requirements gathering ahead of any tender or product purchase
• Leading the onboarding of new applications from hosting architecture through to live production, support standards and staff training
• Overseeing major incidents from a technical standpoint, coordinating resolver groups and stepping in hands‑on when needed
• Leading root cause analysis and continual service improvement
• Maintaining awareness of cyber security threats and implementing technologies to strengthen the organisation's security posture
• Developing best‑practice policies, standards, procedures and guidelines
• Leading project and change activity as part of wider IT and organisation‑wide project teams
• Coaching and mentoring team members to build overall capability

What you'll need to succeed

• Extensive technical background across physical, virtualised, SaaS and hybrid application delivery, including Windows, UNIX/Linux and Azure
• Hands‑on database management experience, ideally across SQL Server, MySQL and MariaDB
• Strong working knowledge of ITIL processes, including incident, problem and change management
• Experience of delivering application support in a similarly sized, complex and diverse organisation
• Experience of working with multiple support and resolver groups, and with third‑party vendors
• Working knowledge of cyber security processes and practices, and experience of working with Information Security and governance teams
• The ability to act as a trusted advisor, communicating complex technical concepts clearly to non‑technical stakeholders
• The ability to manage multiple priorities in a demanding environment

What you'll get in return

• Salary of £48,337 to £57,666 depending on experience
• 42 days’ annual leave including public holidays
• Excellent public sector pension scheme
• Flexible and hybrid workingDiscounted local travel and retailer discounts
• A fair, inclusive and supportive working environment
• Career progression and development opportunities

#4842346 - Sarah Hazelwood