Application Support Engineer

develop; Greater London; Hybrid; GBP 86,000 - 105,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work arrangement

Career progression

Job summary

develop is seeking a Senior Application Support Engineer in London to drive platform reliability, performance and automation. You will own availability across business platforms, lead incident management and mentor Platform Operations Engineers while collaborating with stakeholders and partners.

The role combines hands-on technical work with leadership, operating in a Hybrid mode with three days in London. Strong AWS/Terraform/Docker experience and SQL skills are essential.

Qualifications

• Proven experience in an application support, platform operations or similar technical leadership role.
• Experience managing or mentoring technical teams.
• Strong understanding of Agile and DevOps methodologies.
• Commercial experience working with AWS, Terraform and Docker in production environments.
• Experience with scripting or object-oriented programming languages.
• Strong SQL skills and experience working with database technologies such as SQL Server and MongoDB.
• Experience with configuration management, automation and orchestration tools.
• Understanding of APIs and microservices architectures.
• Experience supporting business-critical applications and production environments.
• Strong troubleshooting, incident management and root cause analysis skills.
• Excellent communication skills, with the ability to engage technical teams and senior business stakeholders.

Responsibilities

• Own the availability, performance and reliability of core business platforms, overseeing support escalations and major incident management.
• Provide technical leadership across cloud infrastructure, application support and DevOps, driving improvements in automation, monitoring and scalability.
• Lead, mentor and develop a team of Platform Operations Engineers, managing objectives, capacity and support coverage.
• Act as the key link between business stakeholders, engineering teams and external technology partners.
• Drive continuous improvement through better processes, documentation, automation and long-term technical solutions.
• Contribute to platform strategy, roadmap planning and operational standards.
• Coordinate with international teams to ensure consistent processes and reliable global support.

Skills

AWS

Terraform

Docker

SQL

APIs

Microservices

DevOps

Leadership

Mentoring

Scripting

Automation

OOP

Tools

SQL Server

MongoDB

Job description

Senior Application Support Engineer | Java & AWS | Up to £95,000 | Hybrid - 3 Days Per Week (London)

I'm working with a fast-growing technology business that's looking for a Senior Application Support Engineer to drive the reliability, performance and continuous improvement of a business-critical platform.

The Opportunity

This role is ideal for someone from a strong Application Support or Platform Engineering background who's ready to lead a team while remaining technically involved.

You'll be responsible for operational excellence, major incident management and platform reliability, while helping shape the future direction of the platform through automation, monitoring and continuous improvement.

Key Responsibilities:

• Own the availability, performance and reliability of core business platforms, overseeing support escalations and major incident management.
• Provide technical leadership across cloud infrastructure, application support and DevOps, driving improvements in automation, monitoring and scalability.
• Lead, mentor and develop a team of Platform Operations Engineers, managing objectives, capacity and support coverage.
• Act as the key link between business stakeholders, engineering teams and external technology partners.
• Drive continuous improvement through better processes, documentation, automation and long-term technical solutions.
• Contribute to platform strategy, roadmap planning and operational standards.
• Coordinate with international teams to ensure consistent processes and reliable global support.

Skills and Experience

• Proven experience in an application support, platform operations or similar technical leadership role.
• Experience managing or mentoring technical teams.
• Strong understanding of Agile and DevOps methodologies.
• Commercial experience working with AWS, Terraform and Docker in production environments.
• Experience with scripting or object-oriented programming languages.
• Strong SQL skills and experience working with database technologies such as SQL Server and MongoDB.
• Experience with configuration management, automation and orchestration tools.
• Understanding of APIs and microservices architectures.
• Experience supporting business-critical applications and production environments.
• Strong troubleshooting, incident management and root cause analysis skills.
• Excellent communication skills, with the ability to engage technical teams and senior business stakeholders.

Why Join?

• Play a key role in shaping the operational strategy of a growing technology business.
• Work closely with Engineering leadership on business-critical platforms.
• High-trust environment with genuine technical ownership.
• Excellent opportunity to influence platform strategy while remaining hands-on.

Package

• £95,000 base salary (flexibility for exceptional candidates)
• Annual performance bonus
• Hybrid working (3 days per week in the office)
• Strong career progression opportunities
• Collaborative engineering culture with a focus on innovation and continuous improvement

No Sponsorship Available.

If you're an experienced Platform or Application Support leader looking for a role where you can combine technical expertise, leadership and operational ownership, I'd love to hear from you.