Application Support Specialist

St. James’s Place; Cirencester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an Application Support Specialist to join their team in Cirencester. This role involves supporting various applications, resolving incidents, and ensuring system uptime. The ideal candidate will have experience in web-based applications and SQL Server, with a focus on continuous improvement. The position offers a hybrid work environment and competitive benefits.

Benefits

Discretionary annual bonus

28 days annual leave plus bank holidays

Competitive parental leave

Private medical insurance

10% non-contributory pension

Qualifications

• Experience in technical 2nd or 3rd line support with high ticket volume.
• Knowledge of web-based applications and MS SQL Server querying.

Responsibilities

• Support a variety of applications and maintain high availability of production systems.
• Answer support calls and manage application performance.

Skills

Web-based applications

MS SQL Server

Cloud Computing

Tools

Salesforce

Job description

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Talent Partner - Passionate about sourcing talent

Are you ready to chart your own career path? At SJP we need talented individuals like yourself to support our evolving culture. If you’re seeking an employer that is passionate about excellence, innovation and autonomy, SJP could be the place for you.

At a glance:

Location: Cirencester Office

Workplace Type: Hybrid - 2 Days in Cirencester and 3 days Remote

Employment Type: Permanent

Seniority: Associate

The role:

The Application Support Specialist role supports a variety of applications within the St. James’s Place Production estate. The role forms part of the SJP Applications Support team that is central to the effective application management, maintaining high availability of production systems supporting many business functions, the partnership and clients. The team is responsible for the resolution of Incidents raised, providing responses within target SLAs. These applications are heavily data centric with typically web front ends exposing business submission, client information or management information functions and are critical to the operation and submission of new business.

What you'll be doing:

• Answering support calls via our IT Ticketing System (ServiceNow), investigation of user issues and handling their subsequent resolution.
• Routine maintenance of the application and application hosting environments. (This includes out-of-hours releases)
• Supporting the Problem Management team – providing root cause analysis and service reporting.
• Management & administration of Application Performance Management and Secure File Transfer Protocol (SFTP) systems.
• Liaison with 3rd party Application support providers - overall 3rd Party Service Management responsibility falls under the Service Delivery team (contracts, SLAs).
• Application Capacity Management, performance analysis and optimisation.
• Service and Project collaborating with the Business Systems Operations Manager.
• Recording change requests with the SJP Change Advisory Board.
• Being part of the daily early/late rota to provide constant support for system up-time.
• Take part in the out of hours support rota to be on call to take care of issues out of hours
• Act as escalation point for the Business Systems team and handle P1/escalated Issues and Incidents.
• Develop understanding of the function capabilities to enable resolution of more complex issues
• Proactive process improvements generation for new efficiency or service
• Work closely with other members of technology operations and develop high level understanding of other support areas.
  
  

Who we're looking for:

We are looking for a methodical person, who likes to take things from start to finish. You will have a supportive and helpful approach and enjoy finding improvements and implementing changes across a variety of applications

Essential Criteria

• Knowledge and experience of web-based applications
• MS SQL Server querying experience
• Working within a technical 2nd or 3rd line support function with high ticket volume
• Familiarity or exposure in Cloud Computing preferably AWS.
  
  

Desirable Criteria

• Awareness, exposure or experience using Salesforce
• Experience within the Financial Services sector
  
  

What's in it for you?

We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.

We also have benefits to support whatever stage of life you are in, including:

• Competitive parental leave (28 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)
  
  

Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [e-mail]

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What's next?

If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.

As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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