Application Support Specialist (x3)

St. James’s Place; Cirencester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Application Support Specialist, where your expertise in web-based applications and cloud computing will be invaluable. This hybrid role offers the chance to work both remotely and on-site, ensuring high availability of critical production systems. You'll be part of a dynamic team responsible for resolving incidents, conducting root cause analysis, and implementing process improvements. With competitive benefits and a culture that values innovation and excellence, this is a fantastic opportunity to advance your career in a supportive environment.

Benefits

Discretionary annual bonus

28 days annual leave plus bank holidays

Private medical insurance

10% non-contributory pension

Competitive parental leave

Qualifications

• Experience in supporting web-based applications and high ticket volume.
• Proficient in Cloud Computing and familiar with Salesforce.

Responsibilities

• Provide support for application issues and manage ticket resolution.
• Conduct routine maintenance and collaborate with 3rd party providers.

Skills

Web-based applications

2nd or 3rd line support

Cloud Computing (AWS)

Salesforce

Financial Services experience

Tools

ServiceNow

Job description

Are you ready tochart your own career path? At SJP we need talented individuals like yourselfto support our evolving culture. If you’re seeking an employer that ispassionate about excellence, innovation and autonomy, SJP could be the placefor you.

At a glance:

Location: Cirencester Office

Workplace Type: Hybrid - 2 Days in Cirencester and 3 days Remote

Employment Type: Permanent

Seniority: Associate

The role:

The Application Support Specialist role supports a variety of applications within the St. James’s Place Production estate. The role forms part of the SJP Applications Support team that is central to the effective application management, maintaining high availability of production systems supporting many business functions, the partnership and clients. The team is responsible for the resolution of Incidents raised, providing responses within target SLAs. These applications are heavily data centric with typically web front ends exposing business submission, client information or management information functions and are critical to the operation and submission of new business.

What you'll be doing:

• Answering support calls via our IT Ticketing System (ServiceNow), investigation of user issues and handling their subsequent resolution.
• Routine maintenance of the application and application hosting environments. (This includes out-of-hours releases)
• Supporting the Problem Management team – providing root cause analysis and service reporting.
• Management & administration of Application Performance Management and Secure File Transfer Protocol (SFTP) systems.
• Liaison with 3rd party Application support providers - overall 3rd Party Service Management responsibility falls under the Service Delivery team (contracts, SLAs).
• Application Capacity Management, performance analysis and optimisation.
• Service and Project collaborating with the Business Systems Operations Manager.
• Recording change requests with the SJP Change Advisory Board.
• Being part of the daily early/late rota to provide constant support for system up-time.
• Take part in the out of hours support rota to be on call to take care of issues out of hours
• Act as escalation point for the Business Systems team and handle P1/escalated Issues and Incidents.
• Develop understanding of the function capabilities to enable resolution of more complex issues
• Proactive process improvements generation for new efficiency or service
• Work closely with other members of technology operations and develop high level understanding of other support areas.

Who we're looking for:

We are looking for a methodical person, who likes to take things from start to finish. You will have a supportive and helpful approach and enjoy finding improvements and implementing changes across a variety of applications

• Knowledge and experience of web-based applications
• Working within a technical 2nd or 3rd line support function with high ticket volume
• Familiarity or exposure in Cloud Computing preferably AWS.
• Awareness, exposure or experience using Salesforce
• Experience within the Financial Services sector

What's in it for you?

We reward youfor the work you do, whether that’s through our discretionary annual bonus scheme that reflects bothpersonal and company performance, competitive annual leave allowance (28 daysplus bank holidays, with the option to purchase an additional 5 days), oronline rewards platform with a variety of discounts.
We also havebenefits to support whatever stage of life you are in, including:

• Competitive parental leave (28 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)

Reasonable Adjustments
We're an equalopportunities employer and want to ensure our recruitment process is accessibleand inclusive for all, if you require reasonable adjustment(s) at any stageplease let us know by emailing us at [e-mail]
Research tells usthat applicants (especially those from underrepresented groups) can be put offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If you think you would be a good match for this role andcan demonstrate some transferable experience please apply, regardless ofwhether you tick every box.

What's next?

If you're excitedabout this role and believe you have the skills and experience we're lookingfor, we'd love to hear from you! Please submit an application by clicking‘apply’ below and our team will be in touch.
As a businessregulated by the FCA we would advise you to familiarise yourself with theconduct regulations and in particular consumer duty obligations prior to aninterview with SJP.