Application Support Officer

TN United Kingdom; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority in Bristol is seeking an Applications Support Officer for an initial 4-6 month contract, likely to extend. The role involves managing IT applications, supporting batch processing, and ensuring effective handling of incidents. Candidates should have extensive knowledge of NEC Revenues applications and experience with document management systems.

Benefits

Employee referral bonus up to £250

Qualifications

• Extensive knowledge of NEC Revenues application.
• Experience with NEC Info@Work document management system preferred.

Responsibilities

• Manage day-to-day operation of the Council's IT applications.
• Support batch processing work and implement new modules.
• Handle IT incidents and requests effectively.

Skills

Knowledge of NEC Revenues application

System administration functions

Document management system experience

Job description

Applications Support Officer - Local Authority - Bristol

Duration: 4-6 months initially, likely to be extended

About the role:

• Support the team with batch processing work such as revenues recovery or assist in implementing new modules like CA-SPA, Email Connect, and Integration Hub.
• Manage the day-to-day operation of the Council's IT applications, including helpdesk support, system upgrades, and access, event, and request fulfillment processes.
• Ensure effective handling of IT incidents and requests, providing timely updates to minimize impact on customers and stakeholders.

What we need from you:

• Member of the Revenues & Benefits Application Support team.
• Extensive knowledge of NEC Revenues application, especially system administration functions like batch scheduler and background parameters.
• Experience with NEC Info@Work document management system and Revenues Citizen Access products is preferred.

SCG REFERRAL SCHEME

We offer up to £250 for successful employee referrals. Know someone suitable for this role?

To apply, please email or contact Dane at 01772 954 200.