Application Support Manager

Ingenii Search; London; On-site; GBP 100,000 - 110,000; Full time

Job summary

A leading financial services organisation is seeking an experienced Application Support Team Leader to manage and support a technical team. The role involves overseeing incident resolution, performance metrics, and continuous improvement initiatives while mentoring team members. This is a unique opportunity to influence a high-performing team in an impactful environment.

Qualifications

• Strong experience leading global cross-functional teams.
• Technical problem-solving capabilities in a fast-paced environment.

Responsibilities

• Lead and mentor the Application Support team across multiple locations.
• Manage incident resolution and drive service improvements.
• Act as the primary escalation point for critical incidents.

Skills

SQL

SSRS

PowerShell

Education

Degree in a computer-related field

ITIL Foundation 3/4 certification

Job description

Are you an experienced Application Support Team Leader looking for your next challenge? Join a leading financial services organisation where you’ll play a critical role in managing and supporting a team of technical specialists across a range of vendor and internally developed financial applications.

What You'll Do:

• Lead and mentor the Application Support team across multiple locations, ensuring efficient day-to-day operations and strategic direction.
• Manage incident resolution, prioritising major technical issues and driving service improvements.
• Oversee SLAs, KPIs, and performance metrics, ensuring high-quality service delivery.
• Act as the primary escalation point for critical incidents, chair major incident calls, and provide postmortem analysis.
• Drive continuous improvement initiatives to optimise processes and enhance team efficiency.
• Train and mentor team members, setting clear career progression paths.
• Collaborate on release management, incident fixes, and change implementation.

What You’ll Need to Succeed:

• ITIL Foundation 3/4 certification or higher.
• A degree in a computer-related field or equivalent experience.
• Strong experience leading global cross-functional teams in a technical environment.
• Proficiency in SQL, SSRS, and PowerShell.

This is a fantastic opportunity to make an impact within a high-performing team in the financial services industry. If you’re ready to take the next step in your career, we’d love to hear from you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Information Technology, and Product Management

• Industries

  Investment Banking, Banking, and Financial Services

Referrals increase your chances of interviewing at Ingenii Search by 2x

Get notified about new Application Support Manager jobs in London Area, United Kingdom.

London, England, United Kingdom 1 month ago

Application Support Manager - Energy Trading (Ref: -97d7)

London, England, United Kingdom £100,000.00-£110,000.00 15 hours ago

Investment Application Support Manager - Team Lead

Application Support Manager | £110,000 per annum | London | Hybrid | Financial Services

Infrastructure and Application and Support Manager

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Infrastructure and Application and Support Manager

London, England, United Kingdom 1 week ago

GM of Payment Operations & Shipping (Senior Director)

London, England, United Kingdom 1 month ago

Medical Technical Officer (Lead Technician)

London, England, United Kingdom 1 week ago

Global Process Owner: Service Asset and Configuration Management

London, England, United Kingdom 5 days ago

Senior Engineering Manager - Data Platform, 6-month FTC

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 hours ago

London, England, United Kingdom 1 month ago

Southwark, England, United Kingdom 4 weeks ago

Manager - CLR - Accounting Advisory Services (AAS)

London, England, United Kingdom 2 months ago

London, England, United Kingdom 4 days ago

Software Engineering Manager - Sustaining Engineering

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.