Operational Support Manager

Care UK; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider, Care UK, is looking for an Operational Support Manager to oversee multiple care homes. This field-based role involves managing home managers, ensuring safety, compliance, and promoting best practices in care delivery. Join a company that values diversity and supports its staff in a dynamic work environment.

Qualifications

• Experience in operational management within healthcare.
• Strong understanding of compliance and regulatory requirements.
• Ability to lead and motivate teams effectively.

Responsibilities

• Support home managers and foster development.
• Manage risks to ensure compliance and safety.
• Coordinate with stakeholders and regulatory bodies.

Skills

Leadership

Compliance

Communication

Relationship Management

Team Development

Job description

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Job Reference

SYS-13971

Location

South London

Job Description

See attached document: OSM_2021.docx

Post Code

South London

Job Copy

Care UK, a multi-award-winning company, is the 4th largest healthcare provider in the UK. We are expanding our portfolio of over 150 care homes and day centres, with up to 20 new care homes opening across the country in the next 3 years. We have also recently taken over management of 26 new homes nationwide.

We are seeking a new Operational Support Manager to oversee 11 homes across Sussex and Kent. This role is field-based with regional travel required.

What makes Care UK different?

We believe our people and our ethos set us apart. We foster an open, honest culture; are forward-thinking and innovative; and support our staff at all levels.

The ideal candidate will have passion and creativity to enable change and drive the business forward. You will lead, manage, and motivate home managers to support and develop their teams, ensuring safe and caring environments for residents. You will work with an excellent operations team and a visionary Director.

Key Responsibilities

• Support a team of home managers, fostering a positive environment for development
• Build and maintain positive customer relationships, proactively understanding needs and delivering service improvements
• Manage risks to ensure compliance and safety
• Establish relationships with internal and external stakeholders
• Coordinate with regulatory bodies, responding promptly to information requests
• Support staff development and ensure best practices in care delivery
• Maintain effective communication with stakeholders
• Participate in recruitment, induction, retention, and staff development in line with legislation and company policies
• Act as Home Manager when needed
• Manage complaints and concerns appropriately
• Implement Safeguarding policies
• Ensure effective communication across all channels
• Maintain relationships with external agencies and the local community
• Ensure safety and welfare of all service users, visitors, and staff
• Stay informed about changes in the care environment
• Work with stakeholders to improve services
• Coordinate with HR on employment matters and promote equality and diversity
• Assist in planning and implementing development plans for care homes
• Promote best practice and innovation

Personal Responsibilities

• Maintain knowledge of safeguarding vulnerable adults
• Stay updated on developments to improve care
• Ensure a safe, healthy, and homely environment
• Model organizational values and behaviors
• Meet objectives through effective leadership
• Work flexibly, including nights and weekends as needed
• Contribute positively to business growth and market position

Care UK is committed to fair employment practices and values diversity. Having a criminal record will not necessarily prevent employment, depending on the role and background.