Application Support Engineer - Mortgage Software (Hybrid)

Pepper Advantage; Uxbridge; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Private Medical Insurance

Salary Sacrifice Pension matched up to 8%

Employee Assistance Program

Enhanced Maternity & Paternity

Wellbeing and Volunteering Days

Eye Care contribution

Life Assurance

Job summary

A leading specialist loan servicing company in England seeks an Application Support Engineer for their Uxbridge office. The role involves providing first-line support for mortgage application software, managing support tickets, and maintaining internal systems. Candidates should have strong communication and analytical skills, as well as experience constructing SQL queries. The job offers a salary range of £35k to £40k per annum with hybrid working after training and attractive perks including private medical insurance and enhanced maternity/paternity leave.

Qualifications

• Experience in a support role is preferable.
• Ability to construct SQL queries.
• Self-starter with good attention to detail.

Responsibilities

• Provide First Line support for mortgage application software.
• Manage and close out internal and external support tickets.
• Maintain and configure internal systems according to user requirements.
• Work with the Change Team to understand requirements.
• Update internal Project Management databases.
• Build relationships with business stakeholders.
• Author well-presented client documentation.

Skills

Analytical skills

Organisational skills

Communication skills

SQL querying

Proactivity

Job description

A leading specialist loan servicing company in England seeks an Application Support Engineer for their Uxbridge office. The role involves providing first-line support for mortgage application software, managing support tickets, and maintaining internal systems. Candidates should have strong communication and analytical skills, as well as experience constructing SQL queries. The job offers a salary range of £35k to £40k per annum with hybrid working after training and attractive perks including private medical insurance and enhanced maternity/paternity leave.