Application Support Engineer

Pepper Advantage; Uxbridge; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Private Medical Insurance

Salary Sacrifice Pension matched up to 8%

Employee Assistance Program

Enhanced Maternity & Paternity

Wellbeing and Volunteering Days

Eye Care contribution

Life Assurance

Job summary

A leading specialist loan servicing company in England seeks an Application Support Engineer for their Uxbridge office. The role involves providing first-line support for mortgage application software, managing support tickets, and maintaining internal systems. Candidates should have strong communication and analytical skills, as well as experience constructing SQL queries. The job offers a salary range of £35k to £40k per annum with hybrid working after training and attractive perks including private medical insurance and enhanced maternity/paternity leave.

Qualifications

• Experience in a support role is preferable.
• Ability to construct SQL queries.
• Self-starter with good attention to detail.

Responsibilities

• Provide First Line support for mortgage application software.
• Manage and close out internal and external support tickets.
• Maintain and configure internal systems according to user requirements.
• Work with the Change Team to understand requirements.
• Update internal Project Management databases.
• Build relationships with business stakeholders.
• Author well-presented client documentation.

Skills

Analytical skills

Organisational skills

Communication skills

SQL querying

Proactivity

Job description

Are you ready for your next challenge as an Application Support Engineer?

Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for an Application Support Engineer to join our team in our Uxbridge (UB8 1QQ) office.

In this role, you’ll play a key part in the BAU maintenance and user support of our internal systems, working closely with our Development Team to deliver system enhancements and new features.

We’re looking for someone who is proactive, solution‑focused, and passionate about supporting colleagues across the business.

If you’re ready to take the next step in your career and make a real impact, we’d love to hear from you.

As an Application Support Engineer, your responsibilities will include:

• Providing First Line support for all user issues relating to the mortgage application software, escalating to SMEs or developers as required
• Managing and closing out all internal and external support tickets
• Maintaining and configuring the internal systems in accordance with user and functional requirements - including setting up new products, and user access maintenance
• Working closely with the Change Team to understand requirements, and develop a deep understanding of current systems behaviour
• Updating the internal Project Management databases and any libraries pertaining to the origination system to store all documentation and ensure it accurately reflects the current state of the system
• Building and maintaining a good working relationship with the business stakeholders
• Authoring well-presented client and business-facing documentation
• Ability to construct SQL queries
• Previous experience in a support role is preferable
• Strong analytical and organisational skills
• Excellent written and spoken communication skills
• Proactive approach and positive attitude when dealing with stakeholders
• Self-starter with good attention to detail
• Salary range of £35k - 40k per annum
• After Induction Training, Hybrid Working is available.
• Private Medical Insurance
• Salary Sacrifice Pension matched up to 8%
• EAP
• Enhanced Maternity & Paternity
• Wellbeing and Volunteering Days
• Eye Care contribution
• Life Assurance

About Pepper Advantage

The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan‑servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.