Application Support Engineer: ERP/CRM & BI

Profectus Recruitment; Newbury; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Ongoing training

Career development

Collaborative environment

Job summary

Profectus Recruitment's client is seeking an Application Support Engineer to join their internal technology team. The role focuses on day-to-day support for business-critical applications, coordinating updates with third-party providers, and contributing to ongoing improvements.

You'll bring strong troubleshooting, clear communication, and the ability to manage multiple priorities in a busy office environment with occasional travel. Familiarity with ERP/CRM, Power BI, and ITIL will be beneficial.

Qualifications

• Previous experience in an Application Support, Systems Support or similar role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with technical and non-technical users.
• Well organised with the ability to manage multiple priorities.
• Good knowledge of Microsoft Office and standard desktop applications.
• Full UK driving licence.
• Supporting ERP or CRM applications.
• Exposure to reporting tools such as Power BI.
• Knowledge of SQL, PowerShell, Windows or Linux.
• Understanding of ITIL or structured service management environments.

Responsibilities

• Provide support for a range of business-critical applications.
• Investigate and resolve application-related issues.
• Coordinate software updates, patches and deployments with third-party suppliers.
• Support system upgrades, testing and new feature releases.
• Assist with user acceptance testing and maintain system documentation.
• Monitor application performance and help maintain data quality.
• Work with stakeholders across the business to gather requirements and identify system improvements.
• Contribute to application and business systems projects.

Skills

Troubleshooting

Communication

Organization

Driving Licence

Tools

Power BI

SQL

PowerShell

Windows

Linux

ERP

CRM

Microsoft Office

Job description

Profectus Recruitment's client is seeking an Application Support Engineer to join their internal technology team. The role focuses on day-to-day support for business-critical applications, coordinating updates with third-party providers, and contributing to ongoing improvements.

You'll bring strong troubleshooting, clear communication, and the ability to manage multiple priorities in a busy office environment with occasional travel. Familiarity with ERP/CRM, Power BI, and ITIL will be beneficial.