Functional Support Consultant (NetSuite)

NoBlue2; East Midlands; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Bonus scheme

25 days leave + holidays

Private healthcare

Enhanced pension

Life assurance

Perkbox discounts

Company events

Training programs

Performance rewards

Hybrid by default

Job summary

NoBlue2 in the United Kingdom is seeking a skilled Functional Support Consultant to own and resolve NetSuite tickets. You’ll handle from simple how-to queries to bespoke configurations with proactive client communication and cross-team collaboration.

Ideal candidates have ERP/NetSuite support experience, strong troubleshooting, and excellent communication. Hybrid work is offered with a competitive package and benefits.

Qualifications

• Proven experience providing ERP (NetSuite) support, client-facing.
• Strong troubleshooting and problem-solving across core product and bespoke implementations.
• Excellent communication, tailoring responses for different client audiences.
• Experience managing multiple tickets and meeting SLA targets.
• Ability to handle complex client conversations with professionalism and empathy.
• Organised, detail-oriented, and proactive in owning issues to resolution.
• Collaborative, across delivery and product teams.
• NetSuite certifications (e.g. SuiteFoundation, ERP Consultant) desirable.

Responsibilities

• Take full ownership of customer support tickets, from requirements gathering through to resolution or escalation.
• Investigate and resolve first- and second-line issues (how-to queries, configuration, bespoke fixes).
• Deliver and own third-line resolutions for complex bespoke configurations or system logic.
• Proactively communicate with clients, providing clear updates, setting expectations, and handling sensitive conversations professionally.
• Work with the technical team on complex issues, ensuring thorough documentation and recommended next steps.
• Maintain accurate and up-to-date records within the ticketing system.
• Identify recurring issues, sharing insights with Product and Delivery teams to prevent recurrence.
• Contribute to internal knowledge sharing and support process enhancements.
• Mentor junior colleagues, providing guidance and contributing to the development of team expertise.
• Stay current with NetSuite product updates and customer-specific configurations to deliver expert level support.

Skills

Client-facing

Troubleshooting

Communication

Ticket management

Attention to detail

Proactive ownership

Collaboration

Tools

NetSuite

Job description

About the Role

We are looking for a skilled and customer‑focused Functional Support Consultant to ensure our clients receive timely, accurate, and effective support for their NetSuite systems. You’ll own the resolution of support tickets, from simple queries through to complex bespoke issues, while keeping customers fully informed at every stage.

Job Requirements

• Proven experience providing ERP (NetSuite) support, solving complex problems, ideally in a client‑facing role.
• Strong troubleshooting and problem‑solving skills across core product and bespoke implementations.
• Excellent communication skills, with the ability to tailor responses for different client audiences.
• Proven experience managing multiple tickets and priorities while meeting SLA targets.
• Skilled at handling complex or high‑impact client conversations with professionalism and empathy.
• Organised, detail‑oriented, and proactive in owning issues through to resolution.
• Collaborative, with experience working across delivery and product teams.
• NetSuite certifications (e.g. SuiteFoundation, ERP Consultant) are desirable.

Job Responsibilities

• Take full ownership of customer support tickets, from requirements gathering through to resolution or escalation.
• Investigate and resolve first‑ and second‑line issues (how‑to queries, configuration, bespoke fixes).
• Deliver and own third‑line resolutions for complex bespoke configurations or system logic.
• Proactively communicate with clients, providing clear updates, setting expectations, and handling sensitive conversations professionally.
• Work with the technical team on complex issues appropriately, ensuring thorough documentation and recommended next steps.
• Maintain accurate and up‑to‑date records within the ticketing system.
• Identify recurring issues, sharing insights with Product and Delivery teams to prevent recurrence.
• Contribute to internal knowledge sharing and support process enhancements.
• Mentor junior colleagues, providing guidance and contributing to the development of team expertise.
• Stay current with NetSuite product updates and customer‑specific configurations to deliver expert level support.

Benefits

• Company bonus scheme, averaging 10% of salary.
• 25 days leave (plus bank holidays) with option to buy scheme.
• Private healthcare – including optical and dental cashback.
• Enhanced pension scheme with company matching up to 5%.
• Life assurance at 3 × your annual salary.
• Discounts with Perkbox.
• Regular company events.
• Company‑funded training programs.
• Quarterly opportunity for performance‑based rewards.
• Hybrid by default; you decide where works best for you.