Functional Support Consultant (NetSuite)

NoBlue2 Limited; United Kingdom; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Company bonus scheme

25 days leave

Private healthcare

Enhanced pension

Life assurance

Perkbox discounts

Company funded training

Performance rewards

Hybrid by default

Job summary

NoBlue2 Limited in the United Kingdom is seeking a Functional Support Consultant for NetSuite to own and resolve tickets from first contact to final resolution, ensuring accuracy and timely updates for clients.

You will work with ERP-focused clients, troubleshoot 1st-3rd line issues, deliver bespoke fixes, document outcomes, and contribute to knowledge sharing while staying current with NetSuite updates.

Qualifications

• Proven experience providing ERP (NetSuite) support in a client-facing role.
• Strong troubleshooting and problem-solving skills across core product and bespoke implementations.
• Excellent communication skills, tailored for different client audiences.
• Experience managing multiple tickets and priorities while meeting SLA targets.
• Skilled at handling complex or high-impact client conversations with professionalism and empathy.

Responsibilities

• Take full ownership of customer support tickets from requirements gathering to resolution or escalation.
• Investigate and resolve 1st and 2nd line issues (how-to queries, configuration, bespoke fixes).
• Deliver and own 3rd line resolutions for complex bespoke configurations or system logic.
• Proactively communicate with clients with clear updates and expectations.
• Work with the technical team on complex issues with thorough documentation and next steps.
• Maintain accurate records in the ticketing system and share recurring insights with Product and Delivery teams.

Skills

NetSuite support

Troubleshooting

Customer communication

SLA management

Ticketing

Cross-team collaboration

Education

NetSuite certifications (SuiteFoundation, ERP Consultant)

Tools

NetSuite

Job description

# Functional Support Consultant (NetSuite)#### About the Role We are looking for a skilled and customer focused Functional Support Consultant to ensure our clients receive timely, accurate, and effective support for their NetSuite systems. You’ll own the resolution of support tickets, from simple queries through to complex bespoke issues, while keeping customers fully informed at every stage. Your purpose is to maintain client trust, maximise the value of our services, and ensure issues are resolved or escalated quickly and effectively. This role is suited to someone with strong NetSuite knowledge, excellent communication skills, and a proactive, problem-solving approach.#### What Good Looks Like* Tickets are updated, prioritised, and resolved within SLAs, creating a smooth and reliable customer experience* Common issues are handled efficiently, with clear explanations that build client confidence* Complex or bespoke queries are resolved or escalated with full context and clear next steps* Support communications are professional, timely, and tailored to the client’s level of understanding* Product knowledge is consistently applied and updated, especially around bespoke client implementations#### What You’ll Do * Take full ownership of customer support tickets, from requirements gathering through to resolution or escalation* Investigate and resolve 1st and 2nd line issues (how-to queries, configuration, bespoke fixes)* Deliver and own 3rd line resolutions for complex bespoke configurations or system logic* Proactively communicate with clients, providing clear updates, setting expectations, and handling sensitive conversations professionally* Work with the technical team on complex issues appropriately, ensuring thorough documentation and recommended next steps* Maintain accurate and up-to-date records within the ticketing system* Identify recurring issues, sharing insights with Product and Delivery teams to prevent recurrence* Contribute to internal knowledge sharing and support process enhancements* Mentor junior colleagues, providing guidance and contributing to the development of team expertise* Stay current with NetSuite product updates and customer specific configurations to deliver expert level support.#### About You * Proven experience providing ERP (NetSuite) support, solving complex problems, ideally in a client-facing role* Strong troubleshooting and problem-solving skills across core product and bespoke implementations* Excellent communication skills, with the ability to tailor responses for different client audiences* Proven experience managing multiple tickets and priorities while meeting SLA targets* Skilled at handling complex or high-impact client conversations with professionalism and empathy* Organised, detail-oriented, and proactive in owning issues through to resolution* Collaborative, with experience working across delivery and product teams* NetSuite certifications (e.g.SuiteFoundation, ERP Consultant) are desirable#### Why Join Us As a Support Consultant, you’ll play a key role in ensuring our customers get the very best from their NetSuite systems. You’ll be part of a collaborative, award-winning consultancy where innovation is encouraged, knowledge is shared, and your expertise directly impacts client success.#### About NoBlue2We’re recognised as the EMEA NetSuite Solution Provider Partner of the Year 2026, for the second consecutive year, delivering powerful ERP solutions that drive visibility, agility, and long-term success. Our consultants work closely with clients to tailor NetSuite to their evolving needs. We’ve also developed our own IP – TaskSuite - which includes tools like TaskCollect and TaskAnalytics, designed to solve everyday business challenges. It’s ERP, elevated. But what truly sets NoBlue2 apart is our people and culture. We're building a business where collaboration, ingenuity and continuous learning go hand in hand. We encourage a culture of fearlessness - giving people the confidence to challenge ideas, try new approaches, learn from mistakes and push boundaries in pursuit of better outcomes for our clients. Join a multi-award-winning consultancy where innovation thrives, collaboration is core, and your work truly makes an impact.#### Benefits* Company bonus scheme, averaging 10% of salary* 25 days leave (plus bank holidays) with option to buy scheme* Private healthcare – including optical and dental cashback* Enhanced pension scheme with company matching up to 5%* Life assurance at 3 x your annual salary* Discounts with Perkbox* Regular company events* Company funded training programs* Quarterly opportunity for performance-based rewards* Hybrid by default, we trust you to decide where works best for youBack to all vacancies#### Details##### TypePermanent##### LocationUK - Remote##### SalaryDependant on experience