Application Support Engineer

Core Highways; United Kingdom; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Salary up to £60,000.00 DOE

33 days holiday per year

Enhanced maternity pay

Pension scheme

Employee Benefits Hub

Employee Assistance Program

Free Wellbeing App

CPD support and training

Job summary

A leading traffic management provider in the UK is seeking an Applications Support Engineer to implement and maintain NetSuite and connected applications. The ideal candidate will provide technical support, manage upgrades, and collaborate with stakeholders to improve business processes. We offer a competitive salary of up to £60,000 plus extensive benefits including 33 days of holiday, pension scheme, and training support for career development.

Qualifications

• Thrive on solving problems and proactively identify opportunities for improvement.
• Demonstrate a precise approach to data quality.
• Comfortable juggling multiple tasks across business processes.
• Confidence in delivering projects independently.
• Ability to collaborate with multiple stakeholders.

Responsibilities

• Implement, maintain, and support NetSuite and connected applications.
• Provide technical support for NetSuite and other systems.
• Manage support tickets while adhering to SLAs.
• Lead on system upgrades and regression testing.
• Collaborate with stakeholders to enhance business processes.

Skills

Problem-solving

Communication

Data quality management

Project management

Technical concept translation

Tools

NetSuite

Reflow

HubSpot

Job description

Core Highways are a leading provider of temporary traffic management, barrier solutions and events signage. People are the heart of our business. We recognise each and every individual’s value and commitment and we know that the success of our business is only made possible by the drive and enthusiasm of our people.

As a nationwide business, we have a number of fulfilling roles and we're often looking to expand our teams as we continue to grow.

We currently have vacancies for an Applications Support Engineer.

Responsibilities

• Implement, maintain, and support NetSuite and other directly connected Line of Business applications within our applications estate.
• Provide 2nd and 3rd line engineering support for NetSuite, Reflow, HubSpot and Payroll systems
• Function as a technical point of liaison with key stakeholders and users of NetSuite including and not limited to the Finance and HR teams.
• Support existing integration workflows and data connections between NetSuite and other line of business applications and services and other systems leverage REST APIs and other ad-hoc and/or manual integrations.
• Integrate with third-party APIs such as Reflow and HubSpot to boost efficiencies across the group.
• Lead on NetSuite system upgrades, releases, and regression testing
• Diagnose issues related to workflows, scripts, forms, roles, and permissions.
• Reproduce issues in the sandbox environment and identify root causes.
• Configure NetSuite features such as saved searches, workflows, forms, fields, and roles.
• Serve as our Subject Matter Expert for NetSuite Finance, HR, and Procurement modules.
• Provide user guidance and training on NetSuite best practices.
• Validate data accuracy across NetSuite and connected systems.
• Collaborate with key stakeholders to identify opportunities to enhance our business processes.
• Ensure we have the right documentation in place and where necessary create the appropriate support documentation for NetSuite and other line of business applications.
• Manage support tickets through SLAs and priority levels.
• Implement NetSuite governance, security, and compliance best practices.
• Propose technical solutions based on client needs and ensure the scalability and maintainability of the system.
• Contribute to the development of application architecture design in partnership with Group Head of IT, stakeholders and third parties defining customizations where required.

Knowledge, skills and experience

• Someone who thrives on solving problems, communicates clearly, and proactively identifies opportunities for improvement.
• Able to demonstrate a precise and thorough approach to data quality and changes made to critical applications.
• Comfortable juggling multiple tasks and responsibilities across key business processes.
• A thirst for knowledge and a desire to keep learning and growing in your role.
• Confidence in taking project tasks from inception to full delivery independently.
• Ability to spot opportunities for efficiency, translate technical concepts for non-technical staff, and drive cost savings.
• Knowledge and understanding of key business processes related to NetSuite specifically standard Finance processes and how they relate to NetSuite.
• Capable of working cross-functionally and facilitating and collaborating with multiple stakeholder groups.
• You will care about delivering high-quality solutions that are robust, secure, scalable, and maintainable.

What we offer

• Salary up to £60,000.00 DOE
• 33 days holiday per year – Inclusive of bank holidays
• Enhanced maternity pay
• Enhanced Maternity leave
• Pension scheme
• Employee Benefits Hub – offering retail discounts, rewards and perks on over 1,000 brands
• Employee Assistance Program – providing free 24/7, professional and confidential advice on any issue both personal and work related
• Free Wellbeing App – access to the latest in wellbeing support for example, virtual fitness programs, help to stop smoking etc.
• Company competitions to win cash prizes
• CPD: support and training to develop your career and skills

We are an equal opportunities employer.

As a Disability Confident employer, we recognise that everybody is different and strive to harness those differences to create an inclusive environment where individuals feel valued, their talents are recognised and they are given every opportunity to develop their full potential.

If you believe you have the necessary experience and qualifications or would like to know more information about this role, please contact our recruitment team at [e-mail]