Application Support Engineer

Pontoon; Chester; On-site; GBP 55,000 - 60,000; Full time

Job summary

Pontoon is looking for an Application Support Engineer in Chester to support and maintain real-time communication and automation applications. These Java-based applications run on Linux environments and require solid Linux administration and database skills.

The role focuses on troubleshooting, deployment, scripting in Python or PowerShell, and collaborating with Infrastructure teams. You will manage incidents, monitor logs (Splunk), and participate in an on-call rota while delivering clear

Qualifications

• Experience supporting Java applications in production environments.
• Strong Linux administration and troubleshooting skills.
• Solid SQL/database querying skills.
• Scripting experience in Python and/or PowerShell.
• Experience with incident management and end-user support.
• Ability to communicate with both technical and non-technical stakeholders.

Responsibilities

• Support, maintain, and troubleshoot Java-based applications hosted on Linux Servers.
• Develop, enhance, and maintain automation scripts using Python and PowerShell.
• Install, configure, and deploy software applications.
• Monitor system performance and investigate production issues.
• Perform deployments, patching, backup, recovery, and DR activities.
• Create and maintain technical documentation.
• Monitor and analyse system and application logs.
• Collaborate with infrastructure teams to resolve incidents.
• Manage incidents through ticketing system with timely updates.
• Escalate issues to internal teams and vendors when required.
• Carry out regular health checks, Splunk monitoring, and housekeeping.
• Participate in an on-call support rota.
• Provide clear communication and updates to stakeholders.

Skills

Java applications in prod

Linux administration

SQL databases

Python scripting

PowerShell scripting

Incident management

Splunk monitoring

End-user support

Education

Degree in IT/CS

Certifications in Linux/Java/SQL/Python

Job description

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Job Title: Application Support Engineer

Location: Chester - 3 days in office essential

Contract: 12 months rolling contract initially

Salary: £55,000 - £60,000

Our Operations team is looking for a skilled Application Support Engineer to support and maintain Real Time communication and automation applications. These applications are Java-based and run on Linux environments.

We're seeking professionals with strong experience in Linux administration, SQL databases, and automation Scripting, who can troubleshoot issues, maintain system stability, and support critical business applications.

Key Responsibilities

• Support, maintain, and troubleshoot Java-based applications hosted on Linux Servers
• Develop, enhance, and maintain automation scripts using Python and PowerShell
• Install, configure, and deploy software applications
• Monitor system performance and investigate production issues
• Perform application deployments, patching, backup, recovery, and disaster recovery activities
• Create and maintain technical documentation
• Monitor and analyse system and application logs
• Work closely with infrastructure teams, including Database, Network, and Storage teams, to resolve incidents
• Manage incidents through the ticketing system, ensuring timely updates and resolution
• Escalate issues to relevant internal teams and third-party vendors when required
• Carry out regular health checks, Splunk monitoring, and operational housekeeping tasks
• Participate in an on-call support rota
• Provide clear communication and updates to stakeholders and leadership teams

Required Skills

• Strong experience supporting Java applications in production environments
• Solid Linux administration and troubleshooting skills
• Strong SQL and database query-writing skills
• Experience with automation Scripting using Python and/or PowerShell
• Experience with incident management, ticketing systems, and end-user support
• Ability to analyse issues, assess business impact, and communicate effectively with technical and non-technical stakeholders
• Familiarity with Splunk monitoring and operational support activities
• Proficiency with Microsoft Office tools for reporting and data analysis

Desired Skills

• Strong analytical and problem-solving abilities
• Ability to work effectively with both technical and business users
• Experience contributing to process improvements and operational efficiency initiatives
• Additional Scripting or automation knowledge would be beneficial

Education & Certifications (Preferred)

• Degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
• Relevant certifications in Linux, Java, SQL, Python, or PowerShell are advantageous

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.