Application Support Associate

BAE Systems; Preston; Hybrid; GBP 43,000; Full time

Job summary

A leading defense and aerospace company in the UK is seeking an Application Support Associate to provide technical support in a hybrid role. The successful candidate will manage application administration tasks and service operations while tracking incidents and ensuring stability across business-critical systems. Essential skills include familiarity with ticketing systems and stakeholder management. This position offers competitive benefits, including flexible arrangements and professional development opportunities.

Benefits

Competitive pension scheme

Employee share plans

Flexible health and wellbeing benefits

Qualifications

• Ability to provide technical, application, or operational support within an IT or business environment.
• Familiarity with ITIL concepts and ticket lifecycle management.

Responsibilities

• Provide application administration support including password resets and access changes.
• Manage service operations, incident triage, and escalation as needed.
• Monitor application performance and produce regular reports.

Skills

Technical support

Familiarity with ticketing systems

Stakeholder management

Tools

Jira

ServiceNow

Confluence

SharePoint

Job description

Job title: Application Support Associate

Location: Warton – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role

Salary: £42,850+ depending on experience

What you’ll be doing:

• Provide application administration support, including user account creation, password resets, access changes, and audit‑related tasks across multiple business‑critical systems
• Manage service operations by triaging, assigning, and tracking incidents and service requests, working closely with resolver teams and escalating issues when required
• Monitor application performance and service health, produce regular reports, support change and release activities, and contribute to ongoing service improvements
• Work within a structured IT Service Management (ITSM) framework, collaborating with internal teams, vendors, and stakeholders to maintain stable applications and meet regulatory and compliance standards
• Maintain accurate and up‑to‑date documentation, including support guides, configuration records, and issue logs

Your skills and experiences:

Essential:

• Ability to provide technical, application, or operational support within an IT or business environment.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow) and documentation tools (e.g., Confluence, SharePoint).
• Awareness of ITIL Concepts and ticket lifecycle management

Desirable:

• Excellent stakeholder management skills, with the ability to communicate effectively with users, developers, and senior teams.

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The Application Support Team:

Be part of a dynamic, close‑knit team where your contribution truly makes an impact! This is an exciting opportunity to work with both internal and external stakeholders, including the Ministry of Defence and global partners, collaborating across time zones on high‑profile projects. You’ll receive full support, structured training, and access to professional qualifications to grow your skills and accelerate your career. With real opportunities for progression and the chance to shape meaningful outcomes, this role offers the perfect blend of challenge, development, and teamwork in a vibrant, supportive environment.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 23rd December 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.