Application Support Analyst – Payments and Orchestration Services

Transaction Network Services (TNS); Sheffield; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Application Support Analyst to join a dedicated team focused on technical support for a cutting-edge Payment Orchestration gateway. This role offers the opportunity to engage with AWS environments, manage production applications, and resolve complex incidents. Ideal for individuals with a strong technical background in payments and a passion for problem-solving, this position promises personal growth and the chance to contribute to a collaborative team. If you're eager to tackle challenges in a dynamic environment, this role is perfect for you.

Qualifications

• Several years of experience with Linux-based systems.
• Experience working within an AWS environment.
• Excellent problem-solving skills.

Responsibilities

• Provide day-to-day support for the new Orchestration payment gateway.
• Manage incident tickets for the 3rd line support team.
• Conduct root cause analysis for Major Incidents.

Skills

Linux Systems

AWS

SQL Administration

Problem-Solving

Tools

Docker

Kubernetes

MariaDB

Aurora

DynamoDB

MySQL

Job description

Application Support Analyst – Payments and Orchestration Services

Join to apply for the Application Support Analyst – Payments and Orchestration Services role at Transaction Network Services (TNS)

Application Support Analyst – Payments and Orchestration Services

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Join to apply for the Application Support Analyst – Payments and Orchestration Services role at Transaction Network Services (TNS)

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An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview
TNS is currently looking to recruit an Application Support Analyst to join a small, dedicated team responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. This role is ideal for someone with strong technical knowledge or detailed payments support experience who wants to apply, learn, and be challenged in our expanding Payments Processing business.

Responsibilities

• Provide day-to-day support for the new Orchestration payment gateway within an AWS environment.
• Support and manage the production payments application gateway across multiple regions.
• Manage and resolve incident tickets for the 3rd line support team.
• Conduct root cause analysis for Major Incidents.
• Plan and support Release and Change Management activities in production.
• Support the Problem Management process.
• Perform application housekeeping and maintenance tasks, including working with database technologies such as MariaDB, Aurora, DynamoDB, and MySQL.
• Become an expert on supported systems, applications, and services.
• Support security and cryptography services within production.
• Create Work Instructions (WI) and update service documentation.
• Support PCI DSS compliance efforts.
• Assist with Disaster Recovery activities.
• Participate in a 24/7 on-call rota.
• Collaborate with different teams, sharing knowledge and supporting team members.
• Provide training, knowledge transfer, and ongoing support to 1st and 2nd line support teams.

Qualifications

Essential

• Several years of experience with Linux-based systems.
• Experience working within an AWS environment.
• Knowledge of:
• General SQL administration and support.
• Setting up maintenance tasks.
• Running queries against database tables.
• Excellent problem-solving skills.

Desirable

• Experience with Docker or Kubernetes, including Istio, within AWS.
• Supporting Java-based applications.
• General Payments experience and supporting payment switches.
• Knowledge of the ITIL framework.

Candidate Requirements

• Team player who collaborates effectively.
• Fast learner and adaptable.
• Strong problem-solving, logical skills, and technical prowess.
• Willingness to learn in a demanding environment.
• Customer-focused with proven customer service skills.
• Attention to detail.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic.

Seniorities

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• Telecommunications