Application Support Analyst – Payments and Orchestration Services

TNS Inc.; Manchester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Application Support Analyst to join their dedicated team. This role offers a fantastic opportunity to work with cutting-edge technology in the Payments Processing sector. You will provide critical technical support for the new Payment Orchestration gateway, managing incidents, and ensuring compliance. The ideal candidate will be a team player with a strong technical background, particularly in Linux and AWS, and possess excellent problem-solving skills. If you're eager to learn and grow in a dynamic environment, this position could be the perfect fit for you.

Qualifications

• Several years of experience with Linux systems and AWS environment.
• Strong problem-solving skills and customer-focused approach.

Responsibilities

• Provide day-to-day support for the Orchestration payment gateway.
• Manage incident tickets and support Major Incidents.
• Collaborate with teams and provide training to support teams.

Skills

Linux Systems

Problem-Solving Skills

SQL Administration

Customer Service Skills

Technical Knowledge

Tools

AWS

Docker

Kubernetes

MariaDB

Aurora

DynamoDB

MySQL

Job description

Application Support Analyst – Payments and Orchestration Services

Application Support Analyst – Payments and Orchestration Services

Apply locations: GBR - Sheffield, GBR - Welwyn Garden City, GBR - Manchester

Time type: Full time

Posted on: Posted 30+ Days Ago

Job requisition id: R1972

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to apply, learn and be challenged and be involved in our expanding Payments Processing business.

Responsibilities

• This position will provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment.

• To be involved with the support and managing the production payments application gateway across multiple regions.

• Manage and resolve incident tickets assigned to the 3rd line support team.

• Provide support for Major Incidents providing root cause analysis.

• Plan and support of Release and Change Management activities within the production environments.

• Support the Problem Management process.

• Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL.

• Become an expert on supported systems, applications, and services.

• Support security and crypto service within the production environment.

• Creation of WI's and update service documentation.

• Support and help maintain PCI DSS Compliance.

• Provide Support for Disaster Recovery activities.

• Partake in 24/7 on-call rota.

• Collaboration between the different teams, sharing knowledge and help support other members of the team.

• Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams.

Qualifications

Essential

• Several years’ experience of Linux based systems.

• Working within an AWS environment.

• Knowledge of:

• - General SQL administration and support.

• - Able to setup maintenance tasks.

• - Carry out queries against tables.

• - Excellent problem-solving skills.

Desirable

• Docker or Kubernetes Istio experience within an AWS environment.

• Supporting Java based applications.

• General Payments experience and supporting payments switches.

• Knowledge of ITIL framework.

Candidate Requirements:

• Team player who will collaborate with other teams.

• Fast learner and adaptable.

• Strong problem-solving, logical skills and technical prowess.

• A hunger and willingness to learn in a demanding environment.

• Customer focused with proven customer service skills.

• Attention to detail.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.