Payment Operations Specialist | Manchester, UK

Aldermore Bank plc; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the financial sector is seeking a Payment Operations Specialist to enhance customer experiences and ensure compliance with payment regulations. This role involves monitoring payment transactions, mitigating risks, and collaborating with various teams to improve operational efficiency. With a focus on professional development and a friendly work culture, this position offers a unique opportunity to contribute to a mission-driven organization that values diversity and innovation. Join a team dedicated to making a positive impact in the banking sector and help shape the future of financial services.

Benefits

Flexible Working Options

Healthcare

Pension

Professional Development Opportunities

Bonuses

Qualifications

• Experience in payments processing within banking or financial services.
• Knowledge of UK and international payment schemes and regulations.

Responsibilities

• Analyze customer journeys and recommend improvements.
• Collaborate with Risk, Finance, and Compliance teams.

Skills

Payments Processing

Problem-Solving

Customer Service

Attention to Detail

Communication Skills

Adaptability

Tools

Digital Banking Platforms

Job description

Payment Operations Specialist

Aldermore Bank plc, Manchester, United Kingdom

The Vacancy

Aldermore Group - Why We Exist

We're Aldermore - the award-winning bank trusted and highly rated by over a quarter of a million customers for more than a decade. We offer specialist mortgages, savings accounts, and business finance solutions, backing more people to pursue their ambitions.

We thrive by saying "yes" to our customers. We respect entrepreneurs and startups, help first-time buyers, broaden access to lending, and support customers in buying vehicles through Motonovo Finance.

This is where you come in. We are on a journey, defined by our purpose to deliver on our commitments.

About the Opportunity

You will monitor, assess, and mitigate risks related to payment transactions. Your role is crucial in ensuring compliance with regulations, fraud prevention, and internal risk frameworks to safeguard the bank and our customers.

Our Vision

Act as an ambassador of the Bank's vision to back more people in life and business.

Daily Responsibilities

1. Analyzing customer journeys, controls, and recommending improvements.
2. Providing SME governance and control guidance in Payment Operations.
3. Collaborating with Risk, Finance, and Compliance teams.
4. Coordinating audits and supporting RCSAs.
5. Reporting on Payment Operations governance.
6. Assisting with testing and implementing new payment systems.
7. Staying updated on industry and regulatory developments.
8. Promoting the bank's culture and ensuring policy compliance.
9. Completing mandatory training within specified timeframes.

Candidate Expectations

• Experience in payments processing within banking or financial services.
• Knowledge of UK and international payment schemes and regulations.
• Strong problem-solving and customer service skills.
• Attention to detail and proactive issue resolution.
• Excellent communication and interpersonal skills.
• Ability to adapt in a fast-paced environment.
• Familiarity with payment systems and digital banking platforms.

What We Offer

• A friendly and flexible work culture.
• Opportunities for career progression.
• Focus on continuous improvement.
• Competitive salary, benefits, and bonus potential.

Our Commitment

We value diversity, respect, and compassion. We welcome applicants regardless of age, disability, gender identity, marital status, race, faith, sexual orientation, socioeconomic background, or family status. Note: We conduct thorough reference and criminal record checks.

About Us

We support financial inclusion by providing loans for life, business, property, and vehicles, helping communities thrive.

Behavioral Framework

Our behaviors underpin our purpose and strategy. In your second interview, you'll discuss examples demonstrating these behaviors.

Benefits

• Competitive salary and rewards.
• Professional development opportunities.
• Additional benefits include bonuses, healthcare, pension, and flexible working options.

Join us to advance your career and help us deliver on our promises to customers and colleagues alike.