Application Support Analyst - Hybrid/Remote

Colonial Group; West of England; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Nisbets Limited in Avonmouth is recruiting an Application Support Analyst to join our IT team, supporting the stability, performance and continuous improvement of core business systems across retail, eCommerce, warehouse and finance operations.

You will own incidents and service requests, liaise with vendors, administer core applications, and collaborate with Development, Infrastructure and Business Change teams. The role offers hybrid working with home working after a training period.

Qualifications

• Experience in an Application Support Analyst or similar IT support role.
• Experience supporting business-critical applications in a commercial environment.
• Working knowledge of Microsoft 365 applications.
• Intermediate SQL querying skills.
• Understanding of application integrations, data management and workflow concepts.
• Broad understanding of business processes and how technology supports operational performance.
• Knowledge of networking, IIS, .NET and core infrastructure principles.
• Excellent customer service and stakeholder management skills.
• Strong organisational skills and ability to prioritise workloads in a fast-paced environment.
• Ability to work with technical teams, business users and external suppliers.
• ITIL Foundation certification would be advantageous.

Responsibilities

• Own, progress and resolve application incidents and service requests within agreed service levels.
• Liaise with software vendors and third-party providers to investigate and resolve system issues.
• Administer and maintain core business applications, including order management, payment processing, document management, EDI and digital sales channel solutions.
• Assess and deliver approved application change requests, contributing expertise to projects and continuous improvement initiatives.
• Test and implement approved application patches and updates in line with change control processes.
• Support application integrations, interfaces, data management and replication activities.
• Work collaboratively with Development and Infrastructure teams to maintain reliable end-to-end business services.
• Partner with business stakeholders to understand requirements, identify system enhancements and support changing business needs.
• Participate in on-call and out-of-hours support activities as required.

Skills

Application support

SQL queries

Microsoft 365

System integrations

Data management

Networking / IIS / .NET

Customer service

Stakeholder management

ITIL Foundation

Job description

Nisbets Limited in Avonmouth is recruiting an Application Support Analyst to join our IT team, supporting the stability, performance and continuous improvement of core business systems across retail, eCommerce, warehouse and finance operations.

You will own incidents and service requests, liaise with vendors, administer core applications, and collaborate with Development, Infrastructure and Business Change teams. The role offers hybrid working with home working after a training period.