Application Support Analyst (Data)

Dexter Talent; Lancashire; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Dexter Talent is partnering with a fantastic client to recruit an Application Support Analyst. You’ll provide second line functional support across a complex software platform and perform data investigation and fixes using SQL.

You’ll work in a hybrid role with flexibility after onboarding, combining data work and ticketing duties and ensuring clear communication of system outcomes to non-technical stakeholders.

Qualifications

• Experience in application support or functional support.
• Strong SQL skills used daily for investigation and data fixes.
• Experience with complex software platforms and operational data.
• Experience with ticketing or incident management tools.

Responsibilities

• Providing second line functional support across a complex software platform.
• Performing complex data fixes both individually and in bulk using SQL and internal tooling.
• Investigating and resolving a wide range of system and data issues including exceptions, adjustments and discrepancies.
• Determining root cause by distinguishing between data issues, process errors and system defects.
• Escalating complex defects to engineering with clear impact assessments and reproduction steps.
• Identifying recurring data and system issues and contributing to problem management activities.
• Supporting first line teams with repeatable fixes and knowledge transfer.
• Clearly communicating system outcomes and behaviour to non-technical stakeholders.

Skills

SQL

PowerShell

MySQL

Grafana

Scripting

Container orchestration

Ticketing tools

Tools

Grafana

AWS

Job description

A fantastic client of ours is looking for an Application Support Analyst to join their operations team. This is a dual-focus role half functional app support, half data investigation and fixing so you'll need to be as comfortable digging into data as you are managing a ticket queue.

What you'll be doing:

• Providing second line functional support across a complex software platform
• Performing complex data fixes both individually and in bulk using SQL and internal tooling
• Investigating and resolving a wide range of system and data issues including exceptions, adjustments and discrepancies
• Determining root cause by distinguishing between data issues, process errors, configuration problems and system defects
• Escalating complex defects to engineering with clear impact assessments and reproduction steps
• Identifying recurring data and system issues and contributing to problem management activities
• Supporting first line teams with repeatable fixes and knowledge transfer
• Clearly communicating system outcomes and behaviour to non-technical stakeholders

You'll need:

• Experience in application support or functional support
• Strong SQL skills you'll be using this daily for investigation and data fixes
• Experience working with complex software platforms and operational data
• Strong analytical mindset with excellent attention to detail
• Experience with ticketing or incident management tools
• Confident communicating with both technical and non-technical stakeholders
• PowerShell or scripting experience
• AWS exposure
• MySQL knowledge
• Familiarity with Grafana or similar monitoring platforms
• Experience with container orchestration tooling
• Background in a data-heavy or operationally complex environment

What's on offer:

£35,000 - £45,000 depending on experience, hybrid working with flexibility after onboarding and a role where your data and support skills will both be put to genuine use.