Application Support Analyst – 3rd/4th Line, Drive Uptime

Greene King; Branston; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Career development

Discounts on Greene King brands

Employee assistance program

Hotel and inns discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King is seeking an Application Support Analyst to join a busy IT team supporting multiple systems across our pubs and brewing operations. You will provide 3rd/4th line support, act as an escalation point, and use SQL and coding skills to resolve issues and improve system development.

The role focuses on maintaining uptime, applying patches, and delivering timely incident resolutions while collaborating with security, infrastructure, and suppliers in a fast-paced hospitality environment.

Qualifications

• ITIL v3 certification.
• ServiceNow and other CRM software.
• SQL knowledge.
• Basic coding knowledge.
• Building and using testing plans.
• Ability to build relationships with key customers at all levels.

Responsibilities

• Act as 3rd/4th Line Support for the Business.
• Be an escalation point for 2nd and 3rd Line Team Members.
• Use SQL and coding skills to aid resolution of fixes and improve development of systems.
• Manage the application portfolio to maintain uptime targets, with upgrades and patches.
• Deliver agreed incident SLA’s and ensure issues are understood, managed, and resolved.
• Own root cause analysis to minimise issues and improve customer experience.

Skills

ITIL v3

ServiceNow

SQL

Coding basics

Testing plans

Customer relationships

Tools

NoSQL

iSeries

iWMS

SSO Okta

Job description

Greene King is seeking an Application Support Analyst to join a busy IT team supporting multiple systems across our pubs and brewing operations. You will provide 3rd/4th line support, act as an escalation point, and use SQL and coding skills to resolve issues and improve system development.

The role focuses on maintaining uptime, applying patches, and delivering timely incident resolutions while collaborating with security, infrastructure, and suppliers in a fast-paced hospitality environment.