Application Support Analyst

Freshlystaged; West of England; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Flexible work

Health and wellbeing

Share purchase

Extra rewards

Job summary

Computershare Communications Services (CCS) in Bristol is hiring an Application Support Analyst. The role is based in the Bristol office for a minimum of three days a week, with flexibility to work from home for part of the week.

You will support business-critical applications and services, monitor performance and investigate incidents to ensure reliable client communications. You will collaborate with developers, infrastructure specialists and service delivery teams, taking ownership of systems

Qualifications

• Experience in application support or IT operations.
• Strong troubleshooting and problem solving.
• Knowledge of Windows Server environments.
• SQL querying skills.
• Understanding of ITIL practices and change management.
• Experience with monitoring and disaster recovery activities.

Responsibilities

• Monitor applications, servers and automated workflows to ensure performance.
• Investigate incidents and determine root causes.
• Process client data files and support delivery of customer communications.
• Support Windows server environments, releases and change activities.
• Collaborate with developers and service delivery teams to resolve issues and deploy new solutions.
• Contribute to disaster recovery activities and continuous improvement.

Skills

Application support

Windows Server

Analytical thinking

Troubleshooting

PowerShell

Tools

PowerShell

IIS

ITIL practices

Job description

Hybrid location in Bristol with minimum three days in office

Role involves supporting business-critical applications and services

Responsibilities include system monitoring, incident investigation and disaster recovery activities

Qualifications include experience in application support, technical skills in Windows Server environments and analytical mindset

Location: Bristol (Hybrid)

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare Communication Services (CCS) helps organisations deliver critical customer communications across both print and digital channels. As an Application Support Analyst, you'll support the applications, servers and automated solutions that underpin these services, ensuring they remain reliable, secure and high performing.

Based in our Bristol office, you'll work closely with developers, infrastructure specialists and service delivery teams, building your technical expertise across application support, server management, change and release processes, disaster recovery activities and technology projects.

A role you will love

As an Application Support Analyst, you'll play a key role in supporting business-critical applications and services, investigating issues, monitoring system performance and helping ensure the smooth delivery of client communications.

This role offers far more than day-to-day support. We're looking for someone who wants to develop deep technical expertise and become a trusted Subject Matter Expert across a portfolio of applications. As your knowledge grows, you'll take ownership of systems, contribute to solution design and implementation, and provide technical guidance to both colleagues and stakeholders.

Key responsibilities include:

• Monitoring applications, automated workflows and server environments to maintain performance and availability
• Investigating incidents, performance issues and error messages, identifying root causes and implementing solutions
• Processing client data files and supporting the delivery of customer communications
• Supporting Windows server environments, software releases, upgrades and change activities
• Working with developers, infrastructure teams and service delivery managers to resolve issues and support new solutions
• Contributing to disaster recovery activities, technical projects, documentation and continuous improvement initiatives

What will you bring to the role?

We're looking for a technically curious and proactive professional who enjoys solving complex problems and wants to build deep expertise in the applications and services they support. You'll have a strong analytical mindset, excellent communication skills and a genuine interest in developing into a Subject Matter Expert within a collaborative technology team.

We're particularly interested in candidates who have:

• Experience in application support, technical support or IT operations environments
• Strong troubleshooting and problem-solving skills, with the ability to investigate incidents and identify root causes
• Knowledge of Windows Server environments, application monitoring and system performance management
• SQL querying skills and an understanding of data processing concepts
• Knowledge of networking fundamentals and experience using service management or ticketing tools
• A genuine interest in developing specialist expertise in business-critical applications, alongside exposure to technologies such as PowerShell, IIS, ITIL practices, software deployments, change management or disaster recovery activities

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About the Team

We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.

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