Application Support Analyst

Card Factory; Wakefield; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join Card Factory as an Application Support & Test Analyst to support critical business applications and ensure high-quality software delivery. This versatile role allows you to work collaboratively in a dynamic IT team, balancing both application maintenance and software testing. If you're tech-savvy and passionate about innovative solutions in a fast-paced retail environment, this is the opportunity for you.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentives

Opportunities for Retail Apprenticeships

Access to learning and development resources

Discounts at UK retailers

Employee Assistance Programme

Qualifications

• Experience supporting ERP systems (SAP S4/HANA, Microsoft Dynamics AX).
• Strong problem-solving skills with good communication ability.
• Experience in software testing across the development lifecycle.

Responsibilities

• Provide 2nd/3rd line support for key business applications.
• Investigate and resolve incidents, perform root cause analysis.
• Develop and execute test scenarios and manage defects.

Skills

Problem-Solving

Communication

Organisational Skills

Tools

SAP S4/HANA

Microsoft Dynamics AX

Dell Boomi

Salesforce Commerce Cloud

SSIS

EDI

Job description

Are you a tech-savvy problem solver with a passion for application support and software testing? We’re looking for an Application Support & Test Analyst to join our dynamic IT team at Card Factory. You will support critical business applications and ensure high-quality software delivery across our supply chain and business development functions.

This dual-role opportunity involves maintaining the performance, availability, and security of our core systems, as well as leading test planning and execution across multiple platforms. You’ll collaborate with internal teams and external partners to drive innovation and continuous improvement in a fast-paced retail environment.

Based at Junction 41 in Wakefield, with free parking and flexible, hybrid working options, this role offers the chance to make a significant impact. Colleagues are required to work in the office 1-2 days per week, with additional attendance as needed.

Role Responsibilities

• Providing 2nd/3rd line support for key business applications across the Card Factory Group.
• Investigating and resolving complex incidents, performing root cause analysis, and implementing long-term solutions.
• Supporting the delivery of IT projects and collaborating with cross-functional teams.
• Developing and executing test scenarios, cases, and scripts across various test phases.
• Raising and managing defects, ensuring timely triage and resolution.
• Maintaining technical documentation and sharing knowledge within the team.
• Participating in an on-call rota to support out-of-hours incidents and test deployments.
• Identifying operational improvement opportunities and supporting transition to cloud-based and automated solutions.

The Ideal Candidate

• Experience supporting ERP systems such as SAP S4/HANA or Microsoft Dynamics AX.
• Familiarity with integration platforms (e.g., Dell Boomi, SSIS, EDI) and eCommerce systems (e.g., Salesforce Commerce Cloud).
• Strong problem-solving skills and the ability to communicate technical issues to non-technical audiences.
• Experience in system testing across the software development lifecycle.
• Ability to plan, execute, and report on test activities independently.
• Excellent organisational skills and attention to detail.
• A collaborative mindset and ability to build stakeholder relationships.

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over a thousand stores across the UK and Ireland. In 2020, we launched a 5-year strategy aiming to become a true omnichannel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (Education Tools, Salary Advance)
• Seasonal incentives
• Opportunities for Retail Apprenticeships
• Access to learning and development resources
• Discounts at UK retailers
• Employee Assistance Programme for well-being support

If this role aligns with your aspirations, click apply now. We may close this vacancy early once sufficient applications are received, so apply promptly.

Location: Century House, Brunel Road, Wakefield, UK