Application Support Manager

Noir; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global investment bank is seeking an experienced Application Support Manager to oversee mission-critical applications. You’ll manage a skilled team, ensure SLA compliance, and drive continuous improvements in a hybrid working environment. The ideal candidate will have strong experience in application support within the financial services sector, ideally investment banking. Technical knowledge and exceptional communication skills are crucial for this leadership role.

Qualifications

• Significant experience leading application support teams in financial services.
• Strong technical knowledge of enterprise applications, databases, integration technologies.
• Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills.

Responsibilities

• Oversee mission-critical applications across front-to-back office operations.
• Manage a skilled support team and ensure SLA compliance.
• Act as the escalation point for major incidents and contribute to technology strategy.
• Allocate resources to BAU and project needs.
• Engage with stakeholders translating technical issues into clear business language.

Skills

Application Support

Service Delivery

ITIL

Salesforce

Figaro

Invu

Snowflake

Power BI

Incident Management

Problem Management

Change Management

Application Lifecycle

Team Leadership

SLA Management

Vendor Management

Stakeholder Engagement

Continuous Improvement

Risk & Compliance

Tools

Figaro

Invu

Salesforce

Power BI

Snowflake

Job description

Application Support Manager – Investment Banking – London / Hybrid

I assist MDs, CTOs, Development Managers, business leaders and recruitment managers in finding the best Microsoft professionals for their businesses…

Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking

Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge.

Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for major incidents, while contributing to the bank’s wider technology strategy.

In this role, you’ll oversee day-to-day support operations, allocate resources to BAU and project needs, and manage stakeholder communications during high-impact events. You’ll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance. Experience in some or all of the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with.

Alongside incident and problem management, you’ll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You’ll engage regularly with business, technology, and vendor stakeholders, translating technical issues into clear business language and aligning priorities.

You should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential.

This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction, and operational resilience.

Location: London, UK / Hybrid working

Applicants must have the right to work in the UK.

Example job postings and timelines shown in the original text have been removed to focus on the role description.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Finance

Industries

• Information Services