Figaro App Support Analyst: Wealth Mgmt, Flexible

Be-IT; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Be-IT is seeking an Applications Support Analyst to join a wealth management technology team on an initial 12-month fixed term contract. You will provide day-to-day support for business-critical applications, acting as the main contact for incidents, service requests and system changes.

Ideal candidates have Figaro support experience within wealth management or financial services, with strong incident management skills and ITIL-aligned processes. Flexible working arrangements are offered.

Qualifications

• Experience supporting Figaro in a production environment.
• Experience in wealth management, private banking, investment management or financial services.
• Strong incident management and troubleshooting capabilities.
• Experience in an ITIL-aligned environment.

Responsibilities

• Provide day-to-day support for business-critical applications.
• Investigate, troubleshoot and resolve incidents, problems and service requests.
• Monitor application availability, performance and overall system health.
• Coordinate with third-party vendors and internal teams to resolve issues.
• Support software releases, upgrades and change implementations.
• Perform application testing and validation activities.
• Maintain support documentation and operational procedures.
• Contribute to continuous improvement initiatives and service enhancements.
• Ensure support activities align with ITIL best practices.

Skills

Figaro platform experience

Incident management

Troubleshooting

Tools

SQL Server Management Studio

Document Management Systems

Data Warehousing

Release management & application testing

Job description

Be-IT is seeking an Applications Support Analyst to join a wealth management technology team on an initial 12-month fixed term contract. You will provide day-to-day support for business-critical applications, acting as the main contact for incidents, service requests and system changes.

Ideal candidates have Figaro support experience within wealth management or financial services, with strong incident management skills and ITIL-aligned processes. Flexible working arrangements are offered.