APPLICATION SUPPORT ANALYST

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

The Cardiff Council ICT Applications Support Analyst will lead the support and maintenance of the SAP ERP system and participate in migrating to Oracle Fusion. The role involves ensuring ERP reliability, supporting integrations, and delivering reports to users and stakeholders.

Based in Cardiff, the post is full-time permanent within the Resources department, with collaboration across internal teams and external suppliers to ensure a smooth ERP transition.

Qualifications

• Maintain and develop the Council’s ERP Application, SAP.
• Engage, advise and contribute to the ERP replacement project to move from SAP to its replacement Oracle Fusion
• Coordinate and manage systems maintenance and upgrades of the ERP environments.
• Support between the ERP Application and other Applications
• Create reports using the ERP tools.
• Build and apply your ERP system expertise to actively seek and promote more efficient ways of working
• Regularly meet users to check and develop full use of the ERP system
• Ensure test scripts are maintained and changes tested across environments
• Ensure all support and guidance documentation is maintained
• Analyse and resolve SAP support tickets from the SAP Helpdesk

Responsibilities

• Maintain and reliable running of SAP ERP and its integrations.
• Support ERP developments and integrations with 3rd party systems, on-site and in the cloud.
• Provide user support and advise on ERP usage.
• Create ERP reports for stakeholders.
• Assist in migrating from SAP to Oracle Fusion.
• Collaborate with project teams and suppliers on ERP-related issues.

Skills

ERP systems

SAP

Oracle Fusion

Report writing

Tools

SAP tools

Oracle Fusion tools

Job description

ICT is part of the Council’s Customer and Digital Services Directorate.

Its primary functions are:

• to provide high quality IT systems, support and maintenance across the organisation
• to provide strategic advice and guidance to the service areas and their directorates
• to contribute to the delivery of the Council’s Digital First approach

The ICT Service consists of several functions including:

• the Service Desk
• Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications
• ICT Services teams delivering network, server and end user computing services
• Security and Compliance

About the job

• The ICT Applications Support Analyst will lead and oversee the support and maintenance of the Councils existing SAP ERP solution and will participate in and contribute to the implementation project of its Oracle Fusion replacement.
• The role will ensure:
  • The maintenance and reliable running of the ERP systems and its integrations
  • The support and maintenance of ERP developments such as integrations into 3 rd party systems both on site and in the cloud
  • The provision of support to colleagues and users with advice for the use and development of the ERP systems
  • The creation of reports within the ERP systems
• This role will also work with project teams and suppliers to deliver:
  • The migration from the existing ERP solution to across to Oracle Fusion.

What We Are Looking For From You

• Maintain and develop the Council’s ERP Application, SAP.
• Engage, advise and contribute to the ERP replacement project to move from SAP to its replacement Oracle Fusion
• Co-ordinate and manage systems maintenance and upgrades of the ERP environments.
• Support between the ERP Application and other Applications
• Create reports using the ERP tools.
• Build and apply your ERP system expertise to actively seek and promote more efficient ways of working, for users and related applications. Regularly meet users, to check and develop their full use of the ERP system.
• Ensure that Test Scripts are continuously maintained and all changes to the ERP system are tested across the multiple environments before they are implemented.
• Ensure that all support and guidance documentation and information is continuously maintained.
• Analyse and resolve support tickets logged by internal users.
• Collaborate with internal teams and external support providers to resolve system issues.
• Develop knowledge and skills within the team to ensure a resilient support service and forindividualdevelopment.
• Develop and promote standards in relation to support documentation, call handling and customer interaction.
• Receiving, prioritising and processing queries and issues passed to the SAP Support Centre from the ICT Helpdesk with regard to the SAP system for all modules of SAP. This will include system issues (bugs) and requests for new enhancements.
• Assisting in the identification and monitoring of benefits identified as part of the SAP system

Additional information

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Job Category ICT

Department Resources

Working Pattern/Contract Type Full Time Permanent