Project Support Officer

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Cardiff Council in Cardiff is seeking a Project Support Officer to join Social Services and support the implementation of digital projects across the directorate.

The role will help streamline administrative processes, improve data quality and enable better communication between teams. It is a temporary, full-time post until 31 March 2028.

Qualifications

• Excellent interpersonal and communication skills
• Ability to work under pressure and meet deadlines
• Able to manage multiple priorities and work both collaboratively and independently
• Desirable project management training or experience with recognised methodologies

Responsibilities

• Support the implementation of additional ECLIPSE modules that supplement the core case management system
• Assist with digital projects across Children’s Services to streamline administrative processes
• Improve data quality and accuracy and enable better information sharing across teams
• Help reduce administrative demands on social workers to free time for direct work with children and families

Job description

An exciting opportunity has become available for a Project Support Officer to join Social Services and support the implementation of a range of digital projects across the directorate.

The role will provide an opportunity to work alongside service areas and teams to help deliver projects that improve the way services operate and support staff in their day-to-day work.

About the job

The main focus of the role will be to support the implementation of additional ECLIPSE modules that complement the core ECLIPSE case management system used by Social Services.

The role will also support a range of digital projects currently being delivered across Children’s Services. These projects are focused on streamlining administrative processes, improving data quality and accuracy, and enabling more effective communication and information sharing across teams and stakeholders.

The successful implementation of digital solutions will help reduce administrative demands on social workers, enabling them to spend more time working directly with children and families and ultimately improving the quality of care and support provided.

What We Are Looking For From You

We are looking for a highly organised, positive and motivated individual with excellent interpersonal and communication skills. You will have the ability to work effectively under pressure, manage competing priorities and meet strict deadlines.

You will need to work collaboratively as part of a team, while also being able to manage tasks independently. Flexibility and adaptability will be important, as the role will support a range of projects and respond to the changing needs of the service.

It would be desirable for candidates to have undertaken project management training or have previous experience of working on projects using recognised project management methodologies.

This post is subject to Disclosure and Barring Service Enhanced checks.

Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.

This post is temporary until 31st March 2028.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application;
however, please ensure all information you provide is factually accurate,
truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:-

Job Category Social Services - Childrens

Working Pattern/Contract Type Full Time Temporary