Head of Oracle Cloud ERP

LBWF Career Site; Greater London; On-site; GBP 79,000 - 86,000; Full time

Job summary

London Borough of Waltham Forest is seeking a permanent, full-time Oracle Support Lead to manage the internal Oracle Support Team and drive delivery across Change Requests. You will coordinate, progress, and implement approved changes while maintaining system integrity and governance.

The role requires 5+ years with Oracle Fusion and ITIL, with a strong focus on delivering efficient, user-focused IT services across digital products and technology teams.

Qualifications

• 5 years minimum experience supporting Oracle Fusion (HCM/ERP/Projects/etc.).
• Knowledge of ITIL framework and service-management best practices.
• Experience working across digital products and technology teams.

Responsibilities

• Lead and manage internal Oracle Support Team.
• Supplier management and governance of contracts.
• Ensure timely resolution of defects and changes to Oracle systems.
• Chair Oracle Change Advisory Board and report to Governance Board.
• Budget management and stakeholder liaison.

Skills

Oracle Fusion

ITIL framework

Cross-functional collaboration

Job description

Organisation: London Borough of Waltham Forest

Salary: PO12£79,119 - £85,677

Contract Type: Full-time Permanent

Working hours per week: 36

Application Deadline: 25/09/2026

Proposed Interview Date(s): 14/10/2026

Reference:2294

About Us

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

About the role

• Lead and manage internal Oracle Support Team
• Supplier Management
• Responsible for the timely resolution of defects
• Co-ordination, progression and delivery of approved Change Requests
• Chair Oracle Change Advisory Board
• Budget management
• Main contact for internal stakeholders
• Responsible for ensuring controls and governance are in place and followed by the Support Team, wider Council Oracle users, and third party support partner.
• Support the Council in identifying changes that will drive both monetary and non-monetary savings.

Key Responsibilities

• Manage internal Oracle Support Team
• Responsible for the integrity of Oracle System
• Responsible for the timely resolution of Oracle System defects
• Lead on identifying System enhancements that will benefit LBWF, providing efficiencies
• Co-ordination, progression and delivery of approved change requests
• Manage Oracle Change Advisory Board
• Report to Oracle Governance Board
• Supplier Contract Management
• Budget Management

Qualifications and Requirements

• 5 years minimum Experience of supporting Oracle Fusion, this includes HCM, ERP, Talent, Learn, Projects, Risk Management and EPM
• Knowledge of ITIL framework
• Strong experience working across digital products, services, and technology teams to deliver user-focused outcomes.

Terms and conditions

The below terms and conditions apply to this role:

Satisfactory employment references and CIFAS identity checks;

Satisfactory declaration of interest;

As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

Equal Opportunity Employer

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information

If you have any questions about this vacancy or the application process, please contact Irene Tucknott at [e-mail]

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at [e-mail].

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email [e-mail] so we can arrange an alternative application method.