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System C; Liverpool; Hybrid; GBP 28,000 - 45,000; Full time

Job summary

System C is seeking an Application Support Analyst in the UK to support local authorities using Liquidlogic solutions. This role emphasizes technical problem solving and direct customer engagement.

You will provide 2nd/3rd line support, investigate incidents raised via Jira, and use SQL Server, logs, and diagnostic tools to identify root causes and resolve issues. The role is hybrid, based in Liverpool, with access to remote work and ongoing customer service responsibilities.

Qualifications

• Experience providing 2nd and 3rd line application support.
• Ability to investigate, analyse and resolve incidents raised through Jira.
• Experience using SQL Server, application logs and diagnostic tools to identify root causes.

Responsibilities

• Provide 2nd and 3rd line application support for customers.
• Investigate, analyse and resolve incidents raised through Jira.
• Use SQL Server, application logs and diagnostic tools to identify root causes and resolve technical issues.
• Troubleshoot data, configuration and application-related problems.
• Replicate issues in test environments and collaborate with Development teams to resolve defects.
• Work with Product, Development and Problem Management teams and third-party suppliers.
• Build strong customer relationships through regular communication and proactive support.
• Take ownership of allocated customer accounts and ensure incidents are resolved within SLAs.
• Support both hosted and on-premise customer environments.

Skills

2nd/3rd line support

Jira

SQL Server

Diagnostics

Tools

SQL Server

Jira

Application logs

Diagnostic tools

Job description

At System C, we're passionate about delivering innovative technology that helps organisations provide vital health, education and social care services. We're looking for an Application Support Analyst to join our team supporting local authorities using Liquidlogic's market-leading education, social services and case management solutions.

This is an exciting opportunity for a technically minded problem-solver who enjoys investigating complex issues, working directly with customers and taking ownership of delivering excellent service.

What You’ll Be Doing

As part of our Application Support team, you will:

Provide 2nd and 3rd line application support for customers.

Investigate, analyse and resolve incidents raised through Jira.

Use SQL Server, application logs and diagnostic tools to identify root causes and resolve technical issues.

Troubleshoot data, configuration and application-related problems.

Replicate issues in test environments and collaborate with Development teams to identify and resolve software defects.

Work closely with Product, Development and Problem Management teams, as well as third-party suppliers when required.

Build strong customer relationships through regular communication and proactive support.

Take ownership of allocated customer accounts and ensure incidents are resolved within agreed service levels.

Support both hosted and on-premise customer environments.

Proud member of the Disability Confident employer scheme

Application Support Analyst

Company: System C Hours: Full-time Location: L3 1BG Working pattern: Hybrid - 3 days remote Job type: Permanent Posting date: 24 Sept 2026 Closing date: 23 Oct 2026

Summary

At System C, we're passionate about delivering innovative technology that helps organisations provide vital health, education and social care services. We're looking for an Application Support Analyst to join our team supporting local authorities using Liquidlogic's market-leading education, social services and case management solutions.

This is an exciting opportunity for a technically minded problem-solver who enjoys investigating complex issues, working directly with customers and taking ownership of delivering excellent service.

What You’ll Be Doing

As part of our Application Support team, you will:

Provide 2nd and 3rd line application support for customers.

Investigate, analyse and resolve incidents raised through Jira.

Use SQL Server, application logs and diagnostic tools to identify root causes and resolve technical issues.

Troubleshoot data, configuration and application-related problems.

Replicate issues in test environments and collaborate with Development teams to identify and resolve software defects.

Work closely with Product, Development and Problem Management teams, as well as third-party suppliers when required.

Build strong customer relationships through regular communication and proactive support.

Take ownership of allocated customer accounts and ensure incidents are resolved within agreed service levels.

Support both hosted and on-premise customer environments.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.