Application Specialist- PAS

InterSystems UKI; Windsor; On-site; GBP 50,000 - 70,000; Full time

Job summary

InterSystems UKI in Windsor is seeking an Application Specialist to apply healthcare, business, and InterSystems product knowledge to contract and implement standard solutions in a timely manner. You will become an expert resource for customers and advise on process fit to maximize benefits while minimizing custom work. This role involves travel to client sites and is expected to spend up to 5 days away weekly.

Qualifications

• 3+ years in healthcare with UK PAS knowledge.
• Deep knowledge of UK hospital billing rules/workflows.
• Experience training customers and conducting workshops.
• Experience implementing software in healthcare settings.

Responsibilities

• Travel to customer sites as needed.
• Act as SME for PAS in TrakCare.
• Advise customers on solution fit and benefits.
• Coordinate with cross-functional teams.

Skills

Healthcare experience

PAS UK knowledge

Billing workflows

Stakeholder communication

Training delivery

Software implementation

Change management

Travel readiness

Team collaboration

Technical writing

Education

University degree in Science/Engineering/Clinical

Tools

TrakCare

InterSystems VIC/ PAS tools

Job description

The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. This role will act also as a Subject Matter Expert for the PAS of our TrakCare Product. The successful individual will have come from a Healthcare Billing background and have an in-depth knowledge understanding of the billing rules and billing workflows and requirements within the private and public hospitals in UK

The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.

Skills and Experience

• Excellent communication skills and experience of conducting customer training, workshops and/or presentations
• Excellent consultative skills ability to articulate and communicate ideas
• Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
• At least 3 years’ experience working in healthcare and a good understanding of PAS processes in UK
• Deep understanding of the billing rules and billing workflows and requirements within the private and public hospitals in UK
• Experience contributing to a multi-disciplined team
• Experience with writing functional documents
• Experience of business process mapping
• Knowledge of Information Systems
• Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
• Experience implementing software solutions
• Exposure to IT services in a customer-facing setting
• Previous experience as an Application or Configuration Specialist
• Previous experience of change management
• Experience conducting software testing

Education & Training

• University degree in Science or Engineering or Clinical