Application Specialist- PAS

InterSystems UKI; City of Edinburgh; On-site; GBP 45,000 - 60,000; Full time

Job summary

InterSystems UKI is seeking an experienced Application Specialist in the City of Edinburgh. This role requires expertise in healthcare, billing processes, and experience with InterSystems products. The successful candidate will engage with customers to ensure effective implementation, conduct training, and act as a Subject Matter Expert.

Strong communication and consultative skills are essential, along with a university degree in a relevant field and at least 3 years of experience in healthcare.

Qualifications

• Minimum 3 years’ experience in healthcare.
• In-depth knowledge of PAS processes in UK.
• Understanding of billing workflows in hospitals.

Responsibilities

• Ensure successful and timely implementation of InterSystems products.
• Act as Subject Matter Expert for the PAS/Revenues Cycle Management module.
• Advise customers on best practices for product implementation.

Skills

Excellent communication skills

Consultative skills

Experience in customer interactions

Deep understanding of billing rules

Experience in multi-disciplined teams

Functional document writing

Business process mapping

Knowledge of Information Systems

Communicating with stakeholders

Software implementation experience

Customer-facing IT services

Application/Configuration Specialist experience

Change management experience

Conducting software testing

Education

University degree in Science or Engineering or Clinical

Job description

The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. This role will act also as a Subject Matter Expert for the PAS / Revenue Cycle Management module of our TrakCare Product. The successful individual will have come from a Healthcare Billing background and have an in-depth knowledge understanding of the billing rules and billing workflows and requirements within the private and public hospitals in UK

The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.

Skills and Experience

• Excellent communication skills and experience of conducting customer training, workshops and/or presentations
• Excellent consultative skills ability to articulate and communicate ideas
• Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
• At least 3 years’ experience working in healthcare and a good understanding of PAS processes in UK
• Deep understanding of the billing rules and billing workflows and requirements within the private and public hospitals in UK
• Experience contributing to a multi-disciplined team
• Experience with writing functional documents
• Experience of business process mapping
• Knowledge of Information Systems
• Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
• Experience implementing software solutions
• Exposure to IT services in a customer-facing setting
• Previous experience as an Application or Configuration Specialist
• Previous experience of change management
• Experience conducting software testing

Education & Training

• University degree in Science or Engineering or Clinical