Application Specialist

IT Works Health LTD; United Kingdom; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

A healthcare technology company in the United Kingdom is seeking an Application Specialist to support the delivery of Electronic Patient Record (EPR) implementations. In this role, you will collaborate with cross-functional teams, act as the primary contact for customers, and engage in project management tasks. You will provide design and configuration support while traveling to client sites as necessary. Strong understanding of clinical applications and teamwork skills are essential for this position.

Qualifications

• Experience in delivering Electronic Patient Record (EPR) solutions.
• Understanding of clinical applications and their interoperability in healthcare.

Responsibilities

• Contribute to EPR implementation projects across customer sites.
• Act as the point of contact for customers, providing design and support.
• Collaborate with the delivery team for successful project outcomes.
• Update tasks and log time accurately in project management tools.
• Identify and escalate project risks or concerns.
• Support the application support team by assisting with the investigation and resolution of incidents when required.
• Complete all role-specific training and maintain up-to-date product knowledge.
• Participate in exhibitions, demonstrations, and customer engagement activities when required.
• Flex across EPR delivery domains as needed to support active projects and deliverables.
• Travel to customer sites across the UK and, where required, internationally.
• Attend office locations as needed for meetings, training, and company events.
• Contribute to continuous product improvement by participating in development and testing activities and providing structured feedback to development teams.
• Maintain an understanding of clinical applications and their interoperability within wider healthcare systems

Job description

The Application Specialist role is a critical part of the delivery of an Electronic Patient Record (EPR) solution. As an EPR Application Specialist, you will be assigned to the delivery of projects for customers, supporting a range of clinical functionalities. You will work closely with technical specialists, team leads, and cross-functional teams to ensure successful and high-quality project delivery.

Role Responsibilities

• Contribute to the delivery of EPR implementation projects across customer sites.
• Act as the knowledgeable and effective application point of contact for customers, providing design, integration, configuration, and implementation support throughout the project lifecycle.
• Collaborate with your assigned delivery team to achieve successful project outcomes.
• Adhere to project management and delivery tools, including updating allocated tasks and accurately logging time.
• Proactively identify and escalate risks or concerns relating to assigned projects to the relevant team lead or manager.
• Support the application support team by assisting with the investigation and resolution of incidents when required.
• Complete all role-specific training and maintain up-to-date product knowledge.
• Participate in exhibitions, demonstrations, and customer engagement activities when required.
• Flex across EPR delivery domains as needed to support active projects and deliverables.
• Travel to customer sites across the UK and, where required, internationally.
• Attend office locations as needed for meetings, training, and company events.
• Contribute to continuous product improvement by participating in development and testing activities and providing structured feedback to development teams.
• Maintain an understanding of clinical applications and their interoperability within wider healthcare systems