Application Management Analyst — Power BI & App Support

Serco Group Plc; Watchfield; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Pension scheme

Internal courses & progression

Employee Assistance Programme

Retail discounts

Volunteer day

Virtual GP service

Job summary

Serco Group Plc is seeking an Application Management Analyst to ensure the reliability, performance, and continuous improvement of the business applications that support critical training and operational activities. You will enable colleagues and stakeholders to access systems, data, and insights to make informed decisions and deliver positive outcomes.

This role focuses on delivering business intelligence, providing second-line support, and driving improvements across TOPdesk and CAFM Explorer

Qualifications

• Experience with business intelligence reporting using Power BI.
• Strong troubleshooting and problem-solving skills.
• Excellent communication, customer service, and stakeholder management abilities.
• Strong attention to detail and commitment to quality.
• Ability to work collaboratively within a team and manage competing priorities.

Responsibilities

• Deliver business intelligence and management reporting using Microsoft Power BI
• Provide second-line support for business applications across the Defence Academy
• Resolve support requests, ensuring accurate logging, compliance with procedures, and achievement of service level agreements (SLAs)
• Support enhancements for TOPdesk and CAFM Explorer throughout the business improvement lifecycle
• Conduct system testing for bespoke application improvements and commercial off-the-shelf (COTS) application upgrades
• Assist with the configuration, optimisation, and continuous improvement of business applications

Skills

Power BI

T-SQL

Troubleshooting

Communication

Stakeholder management

Attention to detail

Tools

TOPdesk

CAFM Explorer

SharePoint

Job description

Serco Group Plc is seeking an Application Management Analyst to ensure the reliability, performance, and continuous improvement of the business applications that support critical training and operational activities. You will enable colleagues and stakeholders to access systems, data, and insights to make informed decisions and deliver positive outcomes.

This role focuses on delivering business intelligence, providing second-line support, and driving improvements across TOPdesk and CAFM Explorer