Application Management Analyst: BI & Critical Systems Support

Serco Limited; Swindon; On-site; GBP 20,000 - 40,000; Full time

Benefits offered by this job

Pension up to 6%

Internal training courses

Employee Assistance Programme

Discounts across retailers

Volunteer day

Disability Confident employer

Job summary

Serco Limited in Swindon, England, is seeking an Application Management Analyst to enhance and support essential business applications within the Defence Academy. You will deliver Power BI BI reporting, resolve issues, and drive system improvements to support training and operations.

The role requires strong Power BI, T-SQL, and communication skills, with a collaborative approach to manage competing priorities and deliver high-quality outcomes.

Qualifications

• Strong Power BI knowledge and experience with BI reporting.
• Experience with T-SQL and SQL-based data queries.
• Proven troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management.

Responsibilities

• Deliver business intelligence and management reporting using Microsoft Power BI
• Provide second-line support for business applications across the Defence Academy
• Resolve support requests, ensuring accurate logging, compliance with procedures, and achievement of SLAs
• Support enhancements for TOPdesk and CAFM Explorer throughout the business improvement lifecycle
• Conduct system testing for bespoke application improvements and COTS upgrades
• Assist with the configuration, optimisation, and continuous improvement of business applications

Skills

Power BI

T-SQL

Troubleshooting

Communication

Attention to detail

Teamwork

Tools

SharePoint

TOPdesk

CAFM Explorer

Job description

Serco Limited in Swindon, England, is seeking an Application Management Analyst to enhance and support essential business applications within the Defence Academy. You will deliver Power BI BI reporting, resolve issues, and drive system improvements to support training and operations.

The role requires strong Power BI, T-SQL, and communication skills, with a collaborative approach to manage competing priorities and deliver high-quality outcomes.