Application Engineer

QCIC; Greater London; Hybride; GBP 45 000 - 62 000; Plein temps

Résumé du poste

QCIC is seeking an Application Engineer to provide remote operational support for enterprise-level electronic security systems, including access control and CCTV. The role involves testing, upgrades, patching, and day-to-day maintenance, with governance and change control.

You will join a global engineering team across the UK, South Africa and the US, handling helpdesk-style support, incident triage, network and SQL considerations, and liaison with hardware vendors to ensure systems stay

Qualifications

• Experience with Enterprise Level Electronic Security Systems.
• Experience deploying or supporting security applications.
• Attention to detail and strong problem-solving.
• Experience with ticketing systems.
• Ability to work with remote connectivity tools.
• Good communication with peers and clients.
• Knowledge of GDPR and data protection.

Responsabilités

• Test/validate new version releases, upgrades, patching, change mgmt.
• Helpdesk Support / Telephonic Customer Service experience
• Respond to application-related issues with limited impact
• Routine maintenance of Access Control & CCTV applications
• Day to day operations – maintenance and support – including ticket triage and escalations
• Testing/validation of changes, repairs and additions with hardware vendors or installation teams
• Monitor site/region activities including audits or health checks for access control, CCTV, and intrusion systems
• Provide security application support to client infrastructure teams
• Maintain and apply system standards and configurations
• Escalate and liaise with manufacturer for Level 3 support

Connaissances

Remote support

Security systems

Genetec VSS

Genetec EACS

Ccure9000

Victor VideoEdge

SQL databases

Windows OS

Network diagnostics

Ticketing system

Communication skills

GDPR knowledge

Problem solving

Outils

Genetec VSS

Genetec EACS

Ccure9000

Victor/VideoEdge

SQL databases

Windows OS

Network diagnostics tools

Description du poste

The purpose of the Application Engineer is to provide remote operational support to the client’s global, enterprise-level electronic security systems and architecture.

This role forms part of our global engineering team so the successful candidate will be liaising with colleagues from the UK, South Africa, and the US.

This role would suit an individual who has previous experience in both access control and CCTV security systems. The role will offer training where necessary to the successful candidate.

What you will do

• Application Engineer of customer head end system – testing / validation of new version releases, version upgrades, patching, change mgmt., hardware configuration updates / changes, reporting and governance
• Helpdesk Support / Telephonic Customer Service experience
• Respond to application related issue (impacting a single site or individual assets on a single site, with limited impact to core business activities)
• Planned routine maintenance of associated Access Control & CCTV applications.
• Day to day operations – maintenance and support – including but not limited to reactive support activities, ticket triage, escalations, etc. as directed
• Day to day operations – testing and validation of changes, repairs and additions to security systems in conjunction with hardware vendor or installation teams as directed
• Day to day monitoring of activities, planned system audits or health checks within a specific site or region including access control, CCTV, and intrusion detection related activities as directed
• Work with and provide security application support to the client’s infrastructure teams related to the servers, networks infrastructure required to run the security applications
• Provide governance and control in maintaining and applying the agreed system standards with all programming and system configuration
• Escalation and liaison with manufacturer for Level 3 support items as required

What we are looking for

• Experience with Enterprise Level Electronic Security Systems
• Experience with deploying and/or supporting
• Excellent attention to detail
• Experience with ticketing systems
• Able to assess reported issues and rectify
• Able to work with remote connectivity tools
• Excellent communication skills to peers and clients
• Advanced Knowledge – Ccure9000 Electronic Access Control System (EACS), Victor / VideoEdge Video Surveillance System (VSS) System, Genetec VSS and Genetec EACS
• Any experience with Genetec would be highly beneficial
• Able to provide Microsoft OS support
• Able to perform of Network Diagnostics
• Able to understand SQL and Databases
• Understanding of data protection and GDPR