Application Development Specialist

TN United Kingdom; Newbury; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player seeks an Application Development Specialist to enhance connectivity across the UK. This role involves delivering telephony solutions, designing custom applications, and supporting the project lifecycle. You will collaborate with diverse teams to ensure seamless integration and operational excellence. The company fosters a culture of innovation and inclusion, making it a great place to work. If you have a passion for technology and want to make a significant impact, this opportunity is perfect for you.

Qualifications

• Experience with Cisco UCCE components and telephony solutions.
• Strong SQL skills for data management and reporting.

Responsibilities

• Deliver telephony solutions using Cisco UCCE components.
• Design and integrate applications on Voice & Contact Centre Platforms.

Skills

Cisco UCCE components

SQL

APIs

VoIP

SIP

Tools

CUIC dashboard

MI/reporting tools

Job description

Social network you want to login/join with:

Application Development Specialist, Newbury

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Client:

Vodafone

Location:

Newbury, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

915873dc567a

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Location: London/Newbury + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time hours per week – Mon to Fri

*Hybrid

At Vodafone UK, we believe that collaboration and connection with colleagues lead to great achievements. Our hybrid working approach offers flexibility to work both in the office and from home, with an average of 2-3 days in the office per week and a comprehensive 'Office in a Box' home working kit provided.

Who We Are

We’re a global technology communications company empowering people and businesses to stay connected and thrive. We focus on innovation, sustainability, and customer loyalty, leveraging cutting-edge technology to enhance communication and lives.

At Vodafone UK, diversity is integral to our culture. We are certified as a Great Place to Work and are committed to inclusion, creating a workplace representative of our communities and customers.

Join our Vodafone UK Networks team, building and enhancing our network to connect millions across the country. Be part of the team that simplifies, automates, and delivers unparalleled connectivity with giga-fast speed.

What you’ll do

• Deliver telephony solutions, translating business and end-user call routing requirements into working solutions using Cisco UCCE components.
• Design and integrate custom applications on Voice & Contact Centre Platforms, collaborating with project teams and Vodafone customer account teams.
• Produce detailed application design documentation and support designs through to completion.
• Support project lifecycle as a subject matter expert, providing technical input for application build and customer transition/migration plans.
• Manage application delivery, coordinating with third-party vendors, internal teams, and customers to meet requirements.
• Assist in resolving technical issues and delivering service enhancements for contact centre solutions.
• Complete unit testing and support Vodafone and customer testing teams.
• Ensure knowledge sharing within Vodafone teams and successful handover of customer solutions into support/operations.

Who you are

• Experience with Cisco UCCE components.
• Experience with MI/reporting tools, including SQL & CUIC dashboard.
• Strong SQL skills for data management, reporting, and integrations with UCCE.
• Experience working with APIs, databases, and scripting for platform integrations.
• Understanding of networking principles, VoIP, SIP, and telephony systems supporting Cisco UCCE.

Experience with ICM (Intelligent Contract Management) and CVP (Customer Voice Portal) is desirable.