Business Development Specialist

Regent Seven Seas Cruises; Manchester; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Business Development Specialist to drive growth across UK and Ireland travel partners. This remote role offers the chance to engage with travel agents, manage marketing communications, and represent the brand at events. Ideal candidates will possess strong sales and customer service skills, with a commitment to luxury brands. Join a team that values innovation and flexibility, and be part of a company that prioritizes an unrivaled experience for its guests. If you're passionate about travel and business development, this opportunity could be the perfect fit for you.

Benefits

Pension Scheme

Private Medical

Development Opportunities

Discounted Cruise Programme

Qualifications

• Experience in outbound sales calling and customer service is desired.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Engage with travel agents to identify new opportunities.
• Record sales meetings in Salesforce CRM and manage budgets.

Skills

Customer Service

Sales Skills

Interpersonal Skills

Time Management

Microsoft Office

Problem Solving

Communication

Budget Management

Education

A-Levels A-E or equivalent

Higher Education Diploma/Degree

Tools

Salesforce

Job description

Direct message the job poster from Regent Seven Seas Cruises

Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience, with every luxury included, for 30 years.

Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer, Seven Seas Mariner, Seven Seas Navigator, Seven Seas Splendor, Seven Seas Voyager and from 2023 Seven Seas Grandeur - form The World’s Most Luxurious Fleet and explore more than 450 immersive destinations globally.

Offering Unrivalled Space at Sea, guests enjoy sumptuous all-suite accommodations, nearly all with private balconies, which are among the largest at sea, as well as highly personalized service throughout lavish public areas and expansive outdoor spaces.

Unique to Regent Seven Seas Cruises, unlimited complimentary shore excursions are available in every port, making it the only truly all-inclusive cruise line. Voyage fares also include round-trip business-class air on intercontinental flights from the U.S. and Canada, gourmet cuisine in a range of specialty restaurants and al-fresco dining venues, fine wines and spirits, entertainment, unlimited internet access, free valet laundry service, pre-paid gratuities onboard, transfers between airport and ship, and one-night pre-cruise hotel package for guests staying in Concierge-level suites and higher.

BENEFITS

• Pension Scheme
• Private Medical
• Development Opportunities, partnered with Dale Carnegie
• Discounted Cruise Programme

ROLE LOCATION

This is a remote role based in North, where the ideal candidate will be in the either of the following locations, North of Birmingham ideally Manchester however North West & East applications will also be considered.

BASIC PURPOSE

The Business Development Specialist will drive incremental business growth across a diverse spectrum of our UK and Ireland-based travel partners.

Primarily an outbound trade sales role, they will follow up wider marketing communications sent to our travel partners to identify opportunities and agree promotions. They will also fulfil marketing queries, proofing marketing materials, prioritising tasks, sending out marketing collateral to Travel Partners as these requests arise. They will assist with creating marketing investments and handling invoicing in conjunction with the Accounts department.

This is a remote role based in the North of England and will involve occasional travel to represent the brand at meetings and events. Essentially 9am to 5.30pm Monday to Friday, but the nature of the position may require working outside these hours, including occasional weekends.

The Business Development Specialist will often be the first point of contact for trade sales activities across many travel partners. As such, this role will require a high level of attention to detail and the ability to prioritise workflow daily in a fast-paced sales environment to maximise sales and marketing outputs.

POSITION RESPONSIBILITIES

• Outbound call Travel Agents regularly to prospect new opportunities and activities.
• Engage with Travel Consortia to identify new potential Travel Partners suitable for Regent Seven Seas Cruises.
• Regular 1-2-1 meetings with Business Development Manager UK & Ireland consisting of, training, activity progress & business updates.
• Record sales meetings minutes in Salesforce CRM system.
• Utilise RSSC’s online Marketing and learning functions to ensure Trade Partners have the most up to date tools and knowledge of the brand.
• Where appropriate incentivize agents further to promote Regent Seven Seas Cruises.
• Keep abreast of current RSSC sales campaigns and deployment to effectively utilise them to increase sales.
• Work some evenings and weekends where necessary.
• Actively manage budgets and ensure maximum returns from investment.
• Prioritise work focus, depended on business needs.
• Attend events, conferences, and ship visits.

EXPERIENCE

• Three A-Levels A-E or equivalent college qualification
• Higher Education Diploma/ Degree
• Salesforce experience or other CRM experience.
• Customer Service and experience of outbound sales calling would be desired.
• Travel-related experience.

COMPETENCIES/ SKILLS

• Excellent interpersonal skills and client service driven in a team-based environment.
• Strong communicator, comfortable with opening new conversations with people unfamiliar with RSSC, particularly over the phone
• Customer-centric skills to help maintain business relationships and drive results.
• Excellent knowledge of Microsoft Office.
• Time management and organizational skills.
• Ability to multitask in a fast-paced environment.
• Flexible approach to problem solving.
• Innovative and self-driven.
• Commitment and interest in luxury brands.
• Enthusiastic and passionate with a “can do” attitude.
• Commercial, organisational, and problem-solving skills.
• Proficient in budget management.
• Early adopters for new technology preferred, working with new sales technologies to assist.

** If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion you have been unsuccessful**

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Travel Arrangements

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