Application Design & Configuration Expert

Leicestershire County Council; Leicester; On-site; GBP 29,000 - 39,000; Full time

Job summary

Leicestershire County Council is seeking an Application Design and Configuration Expert to support and develop Children’s Services applications on a fixed-term contract. The role focuses on Mosaic, Synergy, Core+, and related digital solutions, working with social workers and managers to deliver effective technology-enabled services.

The ideal candidate has systems experience in Children’s Services, strong analytical skills, and a passion for improving outcomes for children and families.

Qualifications

• Experience administering, supporting, configuring, or developing within Mosaic, Synergy, Core+, or other social care systems.
• Knowledge of reporting tools, data management, workflow design, or systems integration.
• Experience gathering and interpreting business requirements.
• Strong understanding of social care processes and operational challenges.
• Excellent problem-solving and stakeholder management abilities.

Responsibilities

• Configure, develop, maintain, and enhance Children’s Services applications.
• Support business process reviews and identify opportunities to improve service delivery through technology.
• Develop forms, workflows, reports, dashboards, and system integrations.
• Work with social workers, managers, and business support to understand requirements and deliver solutions.
• Investigate system issues and coordinate resolutions with suppliers and internal ICT teams.
• Support upgrades, testing, and implementation of new functionality.
• Maintain system documentation, procedures, and user guidance.
• Deliver internal training and advise on best practice use of systems.
• Ensure data quality, security, and compliance with relevant legislation and policies.

Skills

Systems experience

Social care experience

Requirements gathering

Data protection knowledge

Communication skills

Problem solving

Tools

Mosaic

Synergy

Core+

Job description

Organisation:

Leicestershire County Council

Work Location:

County Hall, Leicester Road, Glenfield, Leicestershire, LE3 8RA

Salary:

£28,605 – £39,165 per annum (pro-rata for part-time) (Pay award pending) (Career Graded 8-10)

Working Hours:

Full-Time, 37 Hours Per Week

Contract Type:

Fixed Term Contract - Up to 12 Months

Closing Date:

6th September 2026

Interview Date(s):

September - October 2026

About the Role:

Join us and help shape the digital services that support better outcomes for children, young people, and families.

We are seeking a talented and motivated Application Design and Configuration Expertto join our team supporting and developing key Children's Services applications on a fixed-term contract for twelve months.

• Mosaic
• Synergy
• Core+
• Related reporting, integration, and digital solutions supporting Children's Services

This role would suit either:

• An experienced systems professional with hands‑on knowledge of Mosaic, Synergy, Core+, or similar children's social care systems;or
• A candidate with a strong operational background in Children's Social Care who has developed an interest in systems, data, process improvement, and digital transformation.

Key Responsibilities

• Configure, develop, maintain, and enhance Children's Services applications.
• Support business process reviews and identify opportunities to improve service delivery through technology.
• Develop forms, workflows, reports, dashboards, and system integrations.
• Work closely with social workers, operational managers, and business support teams to understand requirements and deliver effective solutions.
• Investigate system issues and coordinate resolutions with suppliers and internal ICT teams.
• Support upgrades, testing, and implementation of new functionality.
• Maintain system documentation, procedures, and user guidance.
• Deliver internal training and provide expert advice on best practice use of systems.
• Ensure data quality, security, and compliance with relevant legislation and organisational policies.

About You

We are looking for someone who combines strong analytical skills with a passion for improving outcomes for children and families.

You will demonstrate

• Systems Experience or Children's social care experience.Experience administering, supporting, configuring, or developing within Mosaic, Synergy, Core+, or other social care management systems.
• Knowledge of reporting tools, data management, workflow design, or systems integration.
• Experience gathering and interpreting business requirements.
• Significant experience working within Children's Services, Children's Social Care, Early Help, Safeguarding, or related services.
• Strong understanding of social care processes, statutory requirements, and operational challenges.
• A keen interest in digital systems and service improvement. Excellent problem-solving and troubleshooting skills. Strong communication and stakeholder management abilities.
• Experience working collaboratively across technical and operational teams. Ability to manage multiple priorities and deliver high-quality outcomes. An understanding of data protection, confidentiality, and information governance requirements.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Dan Daley - Team Leader - Applications Management

Email: [e-mail]