Applications Support Officer - MID07655

Midlothian Council; Dalkeith; On-site; GBP 29,000 - 36,000; Full time

Job summary

Midlothian Council is seeking an Applications Support Officer based at Fairfield House, working within the Business Applications Team in Corporate Resources. Hybrid working is available, with regular in-office presence expected.

You will support staff using HR/payroll systems such as iTrent, Talentlink, OHIO and Gauge, and contribute to a transformation project around HR/payroll processes. You will deliver training, produce reports, and help implement and develop these systems and related

Qualifications

• Education to SVQ3 / HNC or equivalent with numeracy and literacy at Higher Grade.
• Advanced MS Excel skills.
• Interpersonal skills to implement procedural changes.
• Understanding of information retention legislation.

Responsibilities

• Provide day-to-day support to staff using HR/payroll systems.
• Support implementation, operation and development of HR/payroll applications.
• Deliver training to system users.
• Produce reports according to timetables.

Skills

Advanced Excel

Interpersonal skills

Procedural changes

Education

SVQ3 / HNC in IT or related

Numeracy & literacy (Higher Grade)

Tools

MS Excel

Job description

Job Vacancy

An exciting opportunity has arisen to build your software/applications knowledge and experience, working with staff in services across the whole council.

Based in Fairfield House as part of the Business Applications Team within Corporate Resources, you will provide support for staff utilising HR/Payroll systems including iTrent, Talentlink, OHIO and Gauge. This post will also play an important role supporting the delivery of an ongoing transformation project around HR/payroll processes and procedures.

You will provide day to day support to users and advise on associated business processes. You will support the implementation, operation and ongoing development of these systems/applications (please note that this does not include the support of digital hardware and infrastructure) and support any relevant projects.

You will deliver training to system users as required and ensure that any required periodic processing and production of reports is completed accurately and according to timetables.

Please note that although the post is designated as hybrid working, you will be required to work in the office on a regular basis.

Please note that all interviews will be in person.

KNOWLEDGE

EDUCATIONAL/VOCATIONAL QUALIFICATIONS REQUIRED

Essential:

• Jobholders must be educated to SVQ level 3/ in a relevant subject such as HNC Information Technology, Information Management, Business Information Systems, or evidence of equivalent competency along with along with evidence of numeracy and literacy at Higher Grade.

EXPERIENCE REQUIRED

Essential:

• Evidence of advanced MS Excel skills.
• Evidence developed interpersonal skills to agree and implement changes in procedures.
• An understanding of the relevant legislation associated with the retention of information.

Desirable:

• Evidence of the ability to produce and manipulate data for a variety of uses using various query and reporting tools.
• Previous Systems Administration experience including the provision of helpdesk service to colleagues and other stakeholders.
• Experience of the delivery of staff training.
• Experience in the design and production of training/procedural/guidance documentation.

CLOSING DATE - Sunday 6th September 2026

INTERVIEW DATE - Tuesday 22nd September 2026

Job Advert

Position Title: Applications Support Officer

Directorate: Place

Working from Home: Hybrid

Location: Fairfield House

Contract Status: Permanent

Hours of Work: 36 hours per week

Working Pattern: Monday to Friday 09:00-17:00

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £32,554.06 per annum.

Requirements

Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this Disclosure check will be met by you.

Please note that Disclosure Scotland has changed the way certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.

Please note: If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email [e-mail] to discuss with member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.