(*) Appliance Officer

VerseOne Group; Leigh on Sea; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an Appliance Officer to support the Orthotics Appliance Office, handling administration, ordering, and stock management to keep the clinic running smoothly.

You will liaise with the Orthotist, place and track orders, and manage stock brought to clinics while maintaining clear records and responding to patient and staff enquiries as needed.

Qualifications

• 5 GCSE's Grade A*-C including English and Maths
• Competent in Microsoft Office tools
• NVQ1 - Business Administration
• ECDL
• Medway, CED, EROS (in house training provided)
• Understanding of Medical Terminology

Responsibilities

• To undertake various administration tasks such as handling post, answering the telephone to patients and staff, booking/cancelling appointments through Medway, preparing clinics ensuring all goods have been received and are put together for the Orthotist's clinic each day, process/purchase/rotate stock or goods that have arrived or are needed for patients to either collect or have fitted in clinic, process orders from clinic, scanning documents onto CED.
• Raising and generating purchase order numbers with regard to Orthotic suppliers through the system.
• Process patient/staff enquiries either through face to face contact when patients collect goods or arrive for clinic appointments, via the telephone or via email.
• Direct liaison with the Orthotist regarding patients, referrals, order queries, clinic queries etc. and process orders from clinic ensuring items are purchased with more than enough time for the patients next appointment.
• Direct liaison with the supplier chasing missing orders, outstanding purchase order numbers, raising concerns regarding damaged goods etc. where necessary.
• Direct liaison with MSK management to raise any queries or concerns where necessary.
• Attend all departmental or team meetings.

Skills

Strong organisational skills

Understanding of Medical Terminology

General knowledge of office duties

Education

NVQ1 - Business Administration

ECDL

Tools

Microsoft Office

Medway

CED

EROS

Job description

Mid and South Essex NHS Foundation Trust

(**) Appliance Officer

The closing date is 20 October 2026

We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of our friendly team.

We take pride in nurturing a supportive environment in which to work while ensuring we deliver a high quality service.

You will work within the team in the Orthotics Appliance Office to provide a smooth running clinic and Orthotics service to patients. This includes undertaking various administration tasks and purchasing goods from suppliers through hospital ordering systems.

Please note that this vacancy may close early due to the number of applicants.

***Please note we are unable to sponsor this role***

Main duties of the job

To undertake various administration tasks such as handling post, answering the telephone to patients and staff, booking/cancelling appointments through Medway, preparing clinics ensuring all goods have been received and are put together for the Orthotist's clinic each day, process/purchase/rotate stock or goods that have arrived or are needed for patients to either collect or have fitted in clinic, process orders from clinic, scanning documents onto CED.

Raising and generating purchase order numbers with regard to Orthotic suppliers through the system.

Process patient/staff enquiries either through face to face contact when patients collect goods or arrive for clinic appointments, via the telephone or via email.

Direct liaison with the Orthotist regarding patients, referrals, order queries, clinic queries etc. and process orders from clinic ensuring items are purchased with more than enough time for the patients next appointment.

Direct liaison with the supplier chasing missing orders, outstanding purchase order numbers, raising concerns regarding damaged goods etc. where necessary.

Direct liaison with MSK management to raise any queries or concerns where necessary.

Attend all departmental or team meetings.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job responsibilities

For full details about this varied and rewarding role, please see attached job description.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires. for some roles i.e. roles for band 2 to 4, inclusive.

Person Specification

Qualifications

• 5 GCSE's Grade A*-C including English and Maths
• Competent in Microsoft Office tools
• NVQ1 - Business Administration
• ECDL
• Medway, CED, EROS (in house training provided)
• Understanding of Medical Terminology

Experience

• General knowledge of office duties
• Strong Organisational skills
• EROS/Office Depot (in house training provided)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£25,272 a yearPer Annum (Pro Rata for Part Time)