IT Support Specialist

Bet365; Stoke-on-Trent; On-site; GBP 28,000 - 36,000; Full time

Job summary

Bet365 is seeking an on-site IT support professional responsible for diagnosing and resolving hardware and software issues across PC, Mac, iOS, and Android platforms. The role includes managing AV setups and supporting executive users to ensure seamless tech operations throughout the business.

You will propose improvements, manage asset inventories, and coordinate with third-party providers while remaining available for on-call duties and rapid escalation when needed.

Qualifications

• Experience diagnosing and resolving hardware and software issues.
• Ability to configure and support Windows/Mac environments.
• Experience supporting executive or VIP users.

Responsibilities

• Diagnosing and resolving hardware and software issues.
• Identifying and implementing technological advancements to drive operational efficiency and continuous improvement across IT systems.
• Managing workplace tech, including audio and visual setups.
• Configuring consumer technology and IOT devices.
• Providing on-call service when required.
• Escalating to 3rd line support while keeping ownership of the issue.
• Following and improving existing processes.
• Maintaining an accurate asset inventory.
• Supporting VIPs in completing technical and administrative tasks.
• Working alongside third party companies as and when required.
• Experience supporting executive or VIP users.
• Expertise in Windows 11 and Microsoft Office 365.
• Hands‑on support for PC, Mac, iOS, and Android.
• Knowledge of anti-virus and security software.
• Experience with Teams, Zoom, and video conferencing.
• Ability to explain complex tech to non-technical users.
• Focus on detail and accuracy under pressure.
• Passion for continuous improvement and new tech.

Skills

Windows 11

Microsoft 365

PC & Mac support

Mobile OS support

Video conferencing tools

Troubleshooting & escalation

IT security basics

Tools

Antivirus software

Job description

You will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution. You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. In this role, it is critical that you can identify and anticipate changes that may have a positive or negative impact on the technology used. You will offer alternative and future solutions to be considered and adopted within the Business.,

We are looking for a highly motivated, self-starter who will operate with a sense of urgency, whilst demonstrating flexibility and openness to learning new and exciting technology skills. The role demands high levels of trust, confidence and professionalism at all times. An on-site presence and travelling to other locations will be required.

• Diagnosing and resolving hardware and software issues.
• Identifying and implementing technological advancements to drive operational efficiency and continuous improvement across IT systems.
• Managing workplace tech, including audio and visual setups.
• Configuring consumer technology and IOT devices.
• Providing on-call service when required.
• Escalating to 3rd line support while keeping ownership of the issue.
• Following and improving existing processes.
• Maintaining an accurate asset inventory.
• Supporting VIPs in completing technical and administrative tasks.
• Working alongside third party companies as and when required.
• Experience supporting executive or VIP users.
• Expertise in Windows 11 and Microsoft Office 365.
• Hands‑on support for PC, Mac, iOS, and Android.
• Knowledge of anti-virus and security software.
• Experience with Teams, Zoom, and video conferencing.
• Ability to explain complex tech to non-technical users.
• Focus on detail and accuracy under pressure.
• Passion for continuous improvement and new tech.