Appeals Admin Assistant. Downpatrick and Newry Office.

Volunteer Now; Downpatrick; On-site; GBP 20,000 - 25,000; Full time

Job summary

Volunteer Now in Downpatrick seeks an Appeals Admin Assistant to support our Tribunal Representative in managing a busy caseload of clients appealing social security benefit decisions. This role offers an opportunity to learn valuable administrative and legal support skills.

The ideal candidate should possess experience or interest in administration, confidentiality, and communication skills, and have a flexible schedule based on availability.

The position operates out of the Ballymote Community Centre in Downpatrick and requires strong organisational skills.

Qualifications

• Previous experience in an administrative role is beneficial.
• Interest in legal support and office practices.
• Ability to maintain confidentiality in handling sensitive information.

Responsibilities

• Organise and file correspondence from the Northern Ireland Courts and Tribunal Service.
• Sort and manage evidence received from clients.
• Assist clients in gathering supporting documentation for their appeals.
• Scan and upload documents to the electronic case management system.
• Communicate with clients to provide updates or request information.

Skills

Experience in administrative or office environment

Interest in legal administration or paralegal work

High level of discretion and confidentiality

Organised and reliable

Comfortable communicating with clients

Job description

Appeals Admin Assistant – Downpatrick and Newry Office

Community Advice Newry, Mourne

Role Overview

As an Appeals Administration Assistant, you will support our Tribunal Representative in managing a busy caseload of clients appealing decisions related to social security benefits. This is a rewarding opportunity to develop administrative and legal support skills in a meaningful setting.

Key Responsibilities

• Organising and filing correspondence from the Northern Ireland Courts and Tribunal Service (NICTS)
• Sorting and managing evidence received from clients
• Assisting clients in gathering supporting documentation for their appeals
• Scanning and uploading documents to our electronic case management system (or emailing scanned copies if preferred)
• Communicating with clients via phone and email to provide updates or request information

Ideal Candidate

• Has experience, or is seeking experience, in an administrative or office environment
• Is interested in legal administration or paralegal work
• Demonstrates a high level of discretion and confidentiality
• Is organised, reliable, and comfortable communicating with clients

Location: Ballymote Community Centre, 40 Killough Rd, Downpatrick BT30 6PY, UK

Flexible – hours are based on your availability and other factors