Appeals Handler (Fixed Term Contract Maternity Cover)

Bristow & Sutor Group; Dingwall; On-site; GBP 22,306 - 27,263; Full time

Benefits offered by this job

Pension scheme

Monthly incentives

29 days holiday

Ongoing training

Free On‑Site Parking

Company Life Assurance Plan

Refreshments

Smart Casual Dress Code

Job summary

Bristow & Sutor Group is hiring an Administration Assistant for their Appeals Handling Team based in Dingwall, Scotland. This hybrid position focuses on responding to written appeals regarding private parking charge notices and involves analyzing cases and collating responses.

The ideal candidate will have strong communication skills, the ability to manage workload independently, and attention to detail. Benefits include a pension scheme, incentives, and 29 days of holiday.

Qualifications

• Demonstrated ability to prioritize tasks and manage workload.
• Experience or familiarity with customer service and appeals process is beneficial.
• Accurate data handling and communication are crucial.

Responsibilities

• Respond to written appeals for private parking charge notices.
• Analyze data and prepare written responses.
• Provide advice on appeals via customer service line.

Skills

Great written and verbal communication skills

Self-motivation

Problem solving

Attention to detail

Sound IT skills (Outlook, Excel, Word)

Job description

Company Description

As part of our growth plans, Debt Recovery Plus are looking are looking to strengthen the Appeals Handling team. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK.

We are now looking for Administration Assistants to join our busy appeals team. This role will be a Hybrid role based out of our Dingwall office, just north of Inverness in Scotland.

This will be maternity cover on a fixed term contract.

Position

Key elements of the role will include:

• The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
• Analysing case by case data and collating the relevant written response
• You may also be required to operate a customer service phone line to provide advice on how to appeal

• Able to prioritise tasks, work on own initiative and manage a busy workload
• Required to perform to KPI’s
• Good written communication skills
• Accuracy and attention to detail
• Computer experience is required

Requirements

To be successful, you don’t have to have previous experience, however you do need to demonstrate:

• Great written and verbal communication skills
• Self-motivation and an ability to manage your own workload
• Problem solving and decision-making abilities
• Accuracy and strong attention to detail
• The ability to work quickly and accurately
• Sound IT skills – using Outlook, Excel and Word

Benefits

• Pension scheme
• Monthly incentives
• 29 days holiday (including bank holidays)
• Ongoing training
• Free On‑Site Parking
• Company Life Assurance Plan
• Refreshments
• Smart Casual Dress Code

The position offers a starting salary of £24,785pa

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.